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GoPro
Posts: 2,460

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

 

Hi @omrisha,

 

Please try to uninstall and reinstall the app. 

 

Please let us know if that will work. 

 

 

Regards,

-Jay 

Sightseer
Posts: 6

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hi @graytree76514,

Tried it and it didn't work...

Any other options?

Thank you,

Omri

GoPro
Posts: 2,460

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

 

Got it @omrisha,

 

May I know what device are you using?

Can you provide the brand and model or the exact specs. 

 

 

Regards,

-Jay 

Sightseer
Posts: 6

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

@graytree76514

I'm using the Quik on my Leptop. it's an Asus UX310U, Core i7, 8th gen.

GoPro
Posts: 2,460

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

 

Got it @omrisha,

 

We will check it first.

We'll let you know. 

 

 

 

Thanks,

-Jay 

Sightseer
Posts: 6

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

@graytree76514

 

Thanks!

GoPro
Posts: 2,460

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

 

Hi @omrisha

 

Can you sign in to your GoPro account on our website?

www.gopro.com   -- If you can sign in try it again on the app. 

If issue persist try this: press Windows key or icon on your keyboard together with letter R (Win + R)
Once the Run command / search appear - type in inetcpl.cpl
Click on delete > Delete and then restart your PC.

 

Please let me know. 

 

Thanks,

-Jay 

Sightseer
Posts: 6

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

Hi @graytree76514,

Tried: win+R, then typed in inetcpl.cpl and then clicked Ok.

I got this screen:

 

 

What should I do next?