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Hiker
Posts: 8

Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

I have Windows 10, Quick 2.5.1.462.  App Quick  keeps asking to log in. After login gives click on any button and again goes to the login window.  I try to change password to same with Facebook, Try to login with Facebook, Try to create new account - it's all didn't help me to use application 'Quick'. What to do?

GoPro Community Manager
Posts: 7,792

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

@reload100500 - Try resetting your wifi connection. These issues are often related to wifi and/or firewall issues, so working through those will be the first thing to tackle.

Hiker
Posts: 8

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

 

I changed connect from wi-fi to cable, disabled windows defender's firewall (before this i tried added app quick to a security exception in Windows firewall), but nothing changed, Quick keeps asking to log in again and again. 

Hiker
Posts: 8

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

In my system only one language pack, and I can't switch the Windows interface to English, unfortunately. I changed the formats and numbers in English, and the language of non-Unicode programs. It didn't help, I reinstalled after that Quick, he still keeps on asking to log in.

GoPro Community Manager
Posts: 7,792

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

If you're still unable to log in, our team at https://gopro.com/help/ContactUs will be glad to troubleshoot this with you.

Tourist
Posts: 4

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

I have the exact same issue. My PC updated yesterday with the latest Windows 10 update and ever since I am unable to get past the login screen oc the PC App. 

 

Prior to the update the GoPro Quik App fo PC was working perfectly. I had used it the night before to render 3 files with the gauge overlayers with no problem at all.

 

I too have tried;

- turning off firewalls

- boht facebook and standard login

- updating my password

 

I firmly believe this is a systemic issue as a result of the latest WIN10 udpate.

 

Tourist
Posts: 4

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login.

[ New ]

These were the updates record that occur on the day it stopped responding.

Updates 9JAN18.JPG
Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

[ New ]

i have the same problem on win10

after i login, if i touch any button or menu

my quik version 2.5.2.633