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GoPro
Posts: 16,045

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hello, @ivani72612. If you have already gone through the suggested troubleshooting steps, and the issue remains, let our Support team know. This way, they will be able to help you with the next steps. You may ready them through https://gopro.com/help/ContactUs .

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Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

This is ridiculous, it's May 2020 and this issue still exists with the latest version, makes it totally useless.

It's so frustrating to keep typing my credentials in over and over, does GoPro really have QA process AT ALL?

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GoPro
Posts: 19,775

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hi @aa1568

 

Were you able to try the steps shared above?

You may also try the workaround shared on this thread by @venitha.

 

If it's still the same, let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Quik keeps asking to log in. After login click on any button and again asks for login (SOLUTION)

Work for me.
bad way to fix the bug.


@lukey3 wrote:

I encounter this issue like all of you guys and found a thread resolving the problem.  Here's what I did.

 

1) uninstall quik v 2.7.x

2) Download version v2.0.0.4203 from https://software.gopro.com/PC/Quik-WinInstaller-2.0.0.4203.exe

3) Launch quik and sign on (do not logout)

4) Download version v2.0.1.4320 from https://software.gopro.com/PC/Quik-WinInstaller-2.0.1.4320.exe

5) Install v2.0.1.4320 and it will prompt to remove the old version, just follow the instructions.

6) Download version v.2.1.0.4643 from https://software.gopro.com/PC/Quik-WinInstaller-2.1.0.4643.exe

7) Again, install it over the old version.

8) Launch Quik and on the top right of the application it will prompt you to update the application to version 2.3.x

9) Make sure you are still sign in, update quik as it suggests.

10) Launch Quik > Help > About > make sure it's 2.3.x

11) download and install the latest version (v2.7.0.945)

 

hope this works for you....I tried it twice and it worked.  I guess the old version saves the credentials somewhere locally and installing the new version over the old somehow resolves the problem of kept on asking login over and over when you navigate within the app.

 

Good luck.

 

Luke


 

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Tourist
Posts: 2

Re: Quik keeps asking to log in. After login click on any button and again asks for login (SOLUTION)

I did it. It worked well for a month and is now making trouble again.
What is this bad software ???? Full of problems!!!!

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Hiker
Posts: 8

Re: Quik keeps asking to log in. After login click on any button and again asks for login (SOLUTION)

I am waiting for many years when the software will be look ok but it is still bull **bleep** as before. Developers from gopro are really crooked. You can't fix quick for many years each time the same issue you can't click anything because the application asks login and password. The go pro cameras are still hanging picture when recording on September 2020 but you are trying to sell GoPro 9 in the future. STOP creating bugs, fix them before creating new camera versions.

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Tourist
Posts: 4

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

its 2020 November and they are still telling me to go to help etc be better

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GoPro
Posts: 9,837

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

@horsetoothedjac, please refer to my response to your other post.