Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 2

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

I have done this before. Even reinstalling it . It doesn't work
GoPro
Posts: 11,509

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Thanks for trying @alanbb1999

 

The best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist bu4
Tourist
Posts: 5

Re: Quik keeps asking to log in. After login click on any button and again asks for login (SOLUTION)

Great! This work! For devs who didnt fix this issue reserved special place in hell

Highlighted
Sightseer
Posts: 1

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

same problem here, it doesn't work for me.

Sightseer
Posts: 2

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

same problem here.

useless desktop app.

 

GoPro
Posts: 11,509

Re: Quick keeps asking to log in. After login gives click on any button and again goes to the login

Hello @ausir

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej