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Tourist
Posts: 8

Quick for windows crashes in create mode

[ New ]

Hi, i am trying to use create mode in quick for windows 10, and it crashes every single time in about 10-15 seconds after mode is started. I've found this article https://community.gopro.com/t5/en/Quik-for-desktop-Crashes-while-Opening-Create-Mode/ta-p/393003 and  this does not work. I am running a 2019 year dell 5490 inspiron, 10510u, geforce 230. All drivers and software are up to date.

 

What to do? How can i use quick for windows?


Accepted Solutions
GoPro
Posts: 14,088

Re: Quick for windows crashes in create mode

[ New ]

@ma055, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


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GoPro
Posts: 6,097

Re: Quick for windows crashes in create mode

[ New ]

Hi @ma055,

 

 

May I know how many photos and videos are you editing?

Can you try this?

 

Restart your computer first then try to edit a video try it with just 3 short clips and some photos. 

 

 

-Jay

Tourist
Posts: 8

Re: Quick for windows crashes in create mode

[ New ]
Hi,

I am trying to edit 1 video 1080p 50 fps and length about 10 seconds. In fact, it does not matters, it crashes anyway, even if i am doing nothing.
Tourist
Posts: 5

Re: Quick for windows crashes in create mode

[ New ]

hi, 

 

same thing hapens to me everytime. No matter how many photos/videos or the quality of them. Always crashes. I have tried to unistall and intall again a couple of times e still doesn´t work. 

GoPro
Posts: 6,097

Re: Quick for windows crashes in create mode

[ New ]

Hi @ma055 and  @domingos93

 

Please create a new user account on your computer. 

Make sure that the new user account is an ADMIN LOCAL ACCOUNT. 

After creating new user account run the app with graphics processor. 

 

-Jay

Tourist
Posts: 8

Re: Quick for windows crashes in create mode

[ New ]

C'mon people, can you just fix this app? Why should i create accounts, run with attributes, cards or something. Can you just say, will fix this bug in a two week period and inform you when it is ready to download. 

 

PS Your solution does not work also.

GoPro
Posts: 14,088

Re: Quick for windows crashes in create mode

[ New ]

@ma055, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.