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Sightseer
Posts: 1
Accepted Solution

Quick for desktop recognizes my GoPro 5 Black, but does not recognize the files on the camera.

The first time I used QuickPro and this camera, it worked flawlessly.  Today.....NO.  The files are actually already in a folder on this tablet under Hero 5 Black.  I can play them, but I wanted them in the quickpro app on line to do editing.  

 

What might be going on?  Any help appreciated!


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GoPro
Posts: 3,924

Re: Quick for desktop recognizes my GoPro 5 Black, but does not recognize the files on the camera.

Hey @rodngun,

 

I would start by making sure both the camera and Quik for Desktop App are up to date:

 

https://gopro.com/update/hero5

 

https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

If you are having trouble after that these steps should help:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: Quick for desktop recognizes my GoPro 5 Black, but does not recognize the files on the camera.

Hey @rodngun,

 

I would start by making sure both the camera and Quik for Desktop App are up to date:

 

https://gopro.com/update/hero5

 

https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

If you are having trouble after that these steps should help:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Best,

Ryan