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Reply
Tourist
Posts: 4
Accepted Solution

Quick for desktop : The preview of media is not appeared.

Hello.

I am use GOPRO HERO5 BLACK. I am troubled not to use the desktop version QUICK.


When i import media, all Preview images are displayed as “ ? ” only. (not pictures)
I can play the media without any problems. However, in the edit mode (video creation mode), the image is not displayed, and the media name is listed, and I can not click or edit.

 

I think there are the person in similar situation, but I do not know the solution immediately in your message bord.
Maybe, I think that the required specifications of my personal computer are not a problem.(My PC: Windouws 10 64bit, RAM 8, Corei7 7700)

I tried to reinstall this App, but it did not solve.

 

Please give me some advice. If you need, I inform more information about me.

And sorry for writing my poor English,,,help me,,

 

 

best,

image1.PNG

Accepted Solutions
GoPro
Posts: 7,861

Re: Quick for desktop : The preview of media is not appeared.

Hello @kanehama. Great to know that you are now able to see your media and do the edits. The application (Quik for desktop) may not be recognizing the source or location of the files when they were on the external HDD. You can try adding folders to Quik and see if the HDD will be recognized. There are steps here to guide you on how to do it.  

 

When using Quik for desktop, you will not be able to add your own music. You can only choose from the available ones in the app's music library. If you would like to add or use your own music, you can use Quik for mobile. Learn more about it through this article: How To Create A Video Using Quik for mobile . 

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All Replies
GoPro
Posts: 7,861

Re: Quick for desktop : The preview of media is not appeared.

Hello @coolmesa41801. Do the files play without any issue on the camera? How about using a different media player? It could be Quik not recognizing the files. If you had your camera directly connected to the computer, try doing it differently, that is inserting the SD card directly to your computer using an SD card adapter. 

 

You may also explore other programs that can be used to view and edit your GoPro footage. The list of such programs is at https://gopro.com/help/articles/how_to/Programs-to-View-and-Edit-Videos . Let us know how it goes. Thanks!

Tourist
Posts: 4

Re: Quick for desktop : The preview of media is not appeared.

Hello.Thank you for reply.


I tried various methods and solved it.
I keep the media on an external HDD-drive and read it, it will be "?",

But I try to keep it to a drive in the PC(C-Drive,D-drive), The preview is appered . And I can use the editer-mode too. 

I solved it, but I do not know the cause. Do you understand?


It is another matter, can I put my music files in the app for using my favorite music to make videos?

 

best,

GoPro
Posts: 7,861

Re: Quick for desktop : The preview of media is not appeared.

Hello @kanehama. Great to know that you are now able to see your media and do the edits. The application (Quik for desktop) may not be recognizing the source or location of the files when they were on the external HDD. You can try adding folders to Quik and see if the HDD will be recognized. There are steps here to guide you on how to do it.  

 

When using Quik for desktop, you will not be able to add your own music. You can only choose from the available ones in the app's music library. If you would like to add or use your own music, you can use Quik for mobile. Learn more about it through this article: How To Create A Video Using Quik for mobile . 

Tourist
Posts: 4

Re: Quick for desktop : The preview of media is not appeared.

Thank you for reply.

After following your advice, I could edit a media succesfully.

 

And, I understand that I can not use my own music(MP3).

I will try Quik for mobile or Any other apps.

 

If Ihave any questions, I shall ask you again.

Thank you for your kindness.

 

best regards,