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Sightseer
Posts: 1

Quick for Mac OS

Hola:

 

Tengo problema con mi GoPro Hero 5 session y la App de Quick en MacOS. Cuando conecto mi cámara a la computadora, la aplicación reconoce que la camara está conectada, pero dice que no hay archivos para importar, y que el porcentaje de usado es 0%. Sólo puedo leer los archivos conectando la tarjeta mini SD a la computadora directo, pero no se añaden a los contenidos de la app.

Adjunto una captura de pantalla. 

 

Espero puedan ayudarme a saber cómo hacer que la app vuelva a leer los archivos.  

Captura de Pantalla 2020-05-01 a la(s) 17.11.05.png
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GoPro
Posts: 9,270

Re: Quick for Mac OS

@dymalarcon, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 
Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details. 

Highlighted
Tourist
Posts: 2

Re: Quick for Mac OS

Same issue here. All other apps, i.e. Mac Photo and Lightroom see the files and I can import. Go Pro Quick shows 0percent on my SD card. The links provided in the response are not helpful as they cover different issues.

Highlighted
GoPro
Posts: 18,786

Re: Quick for Mac OS

Hi @agiledawn03541

 

See if using an SD card adapter will work.

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Quick for Mac OS

Of course it does. Then I don’t see a point of having the GoPro Quik at all ...