Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

Quick for GOPRO fails soon after launch

[ New ]

Hi!

 

Quick on my desktop crush everytime when I connecting my Hero Black 7, or when I try to press any option buttons at Quick itself.

Another issue, that App doesn't see any files from my camera and it's shows like: G:/DCMI/100GOPRO - NOT CONNECTED, but camera shows that USB-Device-Connected.

 

I already tried to fix it according to instruction: https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch

But it doesn't work.

 

My desctop operation version: Windows10 x64

 

Quick version: 2.7.0.945

 

 

Please, help me to launch the App.

Thanks in advance!

GoPro
Posts: 28,851

Re: Quick for GOPRO fails soon after launch

[ New ]

Hi @aleksandrb0718

 

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej