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Tourist
Posts: 2
Accepted Solution

Quick doesn't see files on hard drive

I was able to move the Hero 3+ Silver files from SD card to a folder on my Macbook.

 

However, the Quick application doesn't see them when I try to add the media.

 

Snip20180707_1.png

 

What am I doing wrong?

 

I have to use the SD card since the USB port works infrequently.


Accepted Solutions
GoPro
Posts: 8,221

Re: Quick doesn't see files on hard drive

Hello @markusd867

 

The particular files that you indicated are not readable through the Quik for desktop application. The .LRV files are low-resolution files intended for viewing via GoPro App on mobile devices. The .THM files are thumbnail video files used to display a thumbnail image. These files should come with a third one with format .MP4 which is what you can view and access on your computer. For more information, you can check out this article: https://gopro.com/help/articles/question_answer/What-are-thm-and-lrv-files

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 10,259

Re: Quick doesn't see files on hard drive

 

Hi @markusd867

 

 

Sorry for any troubles caused. 

Please check this article: How to Add Media Folders in Quik for desktop

 

I hope this helps.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Quick doesn't see files on hard drive

Thank you for your suggestion however, this step is exactly my problem.

 

the files are in a folder. The screen shot above shows the type of files in the folder that will not scan.

 

i add the folder to scan ok, but Quick cannot see the files when I try to scan the folder.

 

why?

GoPro
Posts: 8,221

Re: Quick doesn't see files on hard drive

Hello @markusd867

 

The particular files that you indicated are not readable through the Quik for desktop application. The .LRV files are low-resolution files intended for viewing via GoPro App on mobile devices. The .THM files are thumbnail video files used to display a thumbnail image. These files should come with a third one with format .MP4 which is what you can view and access on your computer. For more information, you can check out this article: https://gopro.com/help/articles/question_answer/What-are-thm-and-lrv-files

 

Thanks, 
Marius