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Tourist
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Accepted Solution

Quick doesn't recognize new hero 8 but does recognize the data card. what is wrong?

I have tried the camera with different data cards and various size files, both photos, and movies. Always reads the cards outside the camera, just not the camera with an installed card.


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GoPro
Posts: 6,553

Re: Quick doesn't recognize new hero 8 but does recognize the data card. what is wrong?

@fuzzybruce, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer. 

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GoPro
Posts: 6,553

Re: Quick doesn't recognize new hero 8 but does recognize the data card. what is wrong?

@fuzzybruce, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.