Quick doesn't recognize new hero 8 but does recognize the data card. what is wrong? [ New ]

[fuzzybruce]

I have tried the camera with different data cards and various size files, both photos, and movies. Always reads the cards outside the camera, just not the camera with an installed card.

[aenriquez · Accepted solution]

@fuzzybruce, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

• Camera is not Recognized when Plugged into a Computer USB Port 

• Camera is Not Recognized on Quik for desktop - Windows 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer. 

[aenriquez · Accepted solution]

@fuzzybruce, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

• Camera is not Recognized when Plugged into a Computer USB Port 

• Camera is Not Recognized on Quik for desktop - Windows 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.