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Sightseer
Posts: 1

Quick does not recognize content from my Hero+

I have successfully downloaded and installed Go Pro Quick to my Windows laptop.  I am able to connect the Hero+ to my laptop with the USB cable and the Hero+ is recognized by Quick.  The problem however is that while there is recorded content that can be seen on the Hero+, and in the Go Pro app on my iPad, in Quick it does not show any content on the microSD card.  Actually shows 0%. How can I resolve this problem as I don’t want to loose the content and my microSD card is full?

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GoPro
Posts: 6,619

Re: Quick does not recognize content from my Hero+

@bluelight621, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.