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Sightseer
Posts: 1
Accepted Solution

Quick deleted files without import on Mac

Dear GoPro,

 

I am currently returning from a trip and decided to import my files, for the second time. The first time quik imported a few files and then deleted everything off of my go pro with out a full import. Same thing happened a second time after turning off a few automatic things I figured it wouldn’t of been an issue but it imported 28 of 46 files and then deleted the rest. 

 

Any way to recover this footage at all?

 

Thanks,

Logan


Accepted Solutions
Highlighted
GoPro
Posts: 7,936

Re: Quick deleted files without import on Mac

Hello @loganh22

 

Sorry to hear about the missing files. This is certainly not normal for files to suddenly go missing. Check to see if the files could be found by following the location path for media imported via Quik. You can click on this link for information. Is your Quik set to automatically delete files after import? If it is, you may want to un-check this feature so you have a choice as to when you would like your files to be deleted.  You can find this option through the gear icon beside the camera icon when you have it connected to Quik for desktop. Check you computer's hard drive as well for files which may have been saved in other folders (say, trash folder, etc). 

 

Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

Hope this helps. 
 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,936

Re: Quick deleted files without import on Mac

Hello @loganh22

 

Sorry to hear about the missing files. This is certainly not normal for files to suddenly go missing. Check to see if the files could be found by following the location path for media imported via Quik. You can click on this link for information. Is your Quik set to automatically delete files after import? If it is, you may want to un-check this feature so you have a choice as to when you would like your files to be deleted.  You can find this option through the gear icon beside the camera icon when you have it connected to Quik for desktop. Check you computer's hard drive as well for files which may have been saved in other folders (say, trash folder, etc). 

 

Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

Hope this helps. 
 

Best regards, 
Marius