Quick cannot view any MP4 files from my original Hero [ New ]

[jasong605]

Quick is unable to view/add media folder containing all of my original GoPro hero footage.  When navigating to this folder within Quick to add media folder, no files can be seen.  However, when viewing this folder outside of Quick, there are over 100 *.mp4 files all taken with the go pro.

[mariustanya]

Hello @jasong605. Are you seeing a message that says No files to import ? If yes, the troubleshooting steps detailed in the links below will help clear it out. 

• Camera is not Recognized when Plugged into a Computer USB Port
• Camera is Not Recognized on Quik for desktop - Windows
• Camera is Not Recognized on Quik for desktop - Mac

Make sure to use the cable that came with the camera package when you bought it. You may also try inserting the SD card directly to the computer via SD card adapter. Let us no how it works out. Thanks!

[jasong605]

Took the cable out of the equation altogether after I couldn’t connect to the hero. Files are in a go pro files only folder on the pc. Still can’t see them w/ quick

[jasong605]

Last night installed Quick on a new laptop to determine if it was an issue with the desktop PC that I was having.  Exact same issues are occurring on the fresh install.  I saved an older HERO *.mp4 on the laptop in the default username/pictures/gopro folder and Quick cannot see this file.  Is there something in the naming convention of the files generated by the 1st gen HERO that is causing the problems?

[mariustanya]

There should not be an issue with the old GoPro files. See if adding media folders to Quik using the method detailed here: How to Add Media Folders in Quik for desktop will help. 

You may also import files through the steps described in this article: How to Import Using Quik for desktop .