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Sightseer
Posts: 1

Re: Quick Software - Certificate has Expired - Serious Issue?

The certificate has expired for Quick, when I use an Android Google Pixel 2 XL. It means I can't open the link ony cell phone. It will open on my iPad. Please fix and confirm. Thanks
GoPro
Posts: 9,299

Re: Quick Software - Certificate has Expired - Serious Issue?

Hello @pwesa

 

What is the operating system of the Google Pixel device that you are using. For Quik to work, the minimum system requirement is Android 5.0 and up. If this requirement is met and you are still unable to open the link, our Support team will be able to further assist you. You can get in touch with them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

 

Sightseer
Posts: 1

Re: Quick Software - Certificate has Expired - Serious Issue?

Any fixes yet? Tried to download Quik yesterday, still marked as a "dangerous" file by Macbook/Google Chrome. Opted out of the download as a result.

GoPro
Posts: 9,299

Re: Quick Software - Certificate has Expired - Serious Issue?

Hello @vtcooch

 

Is it Quik for desktop that you are trying to download? Is it the one sourced from here: https://shop.gopro.com/International/softwareandapp/quik-%7C-desktop/Quik-Desktop.html ?

Are you doing an update on the app, or downloading for the first time?

Will you be able to attach a picture of the screen that you are getting?

I hope to hear back from you. 

 

Thanks, 
Marius