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Tourist
Posts: 1

Quick Pro not responding

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Hi there - I have an Acer laptop and a Hero 7 and have had Windows 10 installed so that I could view and edit my videos.

 

The videos have been downloaded on to the app by everytime I try and open them it says that that quick pro is not responding ! It is so frustrating and I am not very good with computers - does anyone know an easy way of fixing this ?

 

Kind regards,

 

Claire


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GoPro
Posts: 23,131

Re: Quick Pro not responding

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GoPro
Posts: 23,131

Re: Quick Pro not responding

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Hi @clairek382

 

Please try the steps on https://community.gopro.com/t5/en/Quik-for-desktop-Crashes-while-Opening-Create-Mode/ta-p/393003

 

Let us know how it goes.


Thanks!

Ej