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Hiker
Posts: 7

Quick Hangs

Good Day

 I have a ASUS FX570UD laptop, and my Quick keeps hanging, I cant edit a video, it's driving me mad, please help

 ASUS FX570 - Specs

  • CPU. Intel Core i7-8550U 21.
  • GPU. NVIDIA GeForce GTX 1050 (4GB GDDR5) 47.
  • Display. 15.6”, 4K UHD (3840 x 2160), IPS.
  • HDD/SSD. 512GB SSD + 2TB HDD, 5400 rpm.
  • RAM. 16GB DDR4, 2400 MHz.
  • OS.

Please tell me if this is the correct pc to use, as this is what I was sold as the best......

 

GoPro
Posts: 12,180

Re: Quick Hangs

Hi @bluejump16311

 

Here is a list of the minimum system requirements. https://gopro.com/help/articles/question_answer/What-are-the-Minimum-System-Requirements-for-GoPro-A...

You may also try the steps on Quik for desktop Crashes while Opening Create Mode

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Hiker
Posts: 7

Re: Quick Hangs

Good Day fellow Gopro users…!!!!

 

Can anyone help me, when I open Gopro Quick, I end up here, and well that’s about it...!! does nothing beside hangs

 

I need uninstall and reinstall everything I will like to use it, I tide bike so enjoy the speed gauge that’s why I keep using Quick

 

ps: I had my pc sorted ram was upgraded to 16gid, and added a solid-state hard drive and it way better, also changed from 2.7k to 1080, and way better to process..!!

 

ps: I've done this

https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre...

Gopro Quick.png
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GoPro
Posts: 12,180

Re: Quick Hangs

Hi @bluejump16311

 

If it's still the same after trying the steps suggested, please reach out to our Support Team.

https://gopro.com/help/ContactUs    

 

Thanks!

Ej

Hiker
Posts: 7

Re: Quick Hangs

Good Day aragon1006

 

Thank you so much for the assistance, I used your advice and tried your recommended steps and all working now.

 

You may also try the steps on Quik for desktop Crashes while Opening Create Mode

 

Once more thak you for all the support..!!!!