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Tourist
Posts: 5

Quic Studio doesnt work

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Hi
I have Win10 Pro
CPU AMD ryzen 2700X 8 cores

GPU Radeon RX580 8 gb

480gb ssd

Quick was installed but doesnt work at all. I mean there is no reaction after i clicked on it

GoPro
Posts: 27,179

Re: Quic Studio doesnt work

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Hi @proutorov

 

Are you getting an error message?

Please go over the steps on Quik for desktop Fails to Launch

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs          

 

Thanks!
Ej

Highlighted
Tourist
Posts: 5

Re: Quic Studio doesnt work

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@aragon1006 wrote:

Are you getting an error message?


Nope, just double click and nothing.


Please go over the steps on Quik for desktop Fails to Launch

Yeah i did this before. It doesn't work.
That is why i'm here.

 

Any suggestions?

GoPro
Posts: 14,252

Re: Quic Studio doesnt work

[ New ]

@proutorov, you may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

Hopefully this helps. 

Sightseer
Posts: 1

Re: Quic Studio doesnt work

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Don´t work any of listed solutions in GoPro support for Quick on Windows ("Quick for desktop fails to launch").

Will you issue GoPro Studio for Windows 10 please? 

(I thinking I will buy new GoPro7 but when it won´t be work, so it is stupid)

GoPro
Posts: 19,816

Re: Quic Studio doesnt work

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Sorry to hear that none of the recommended troubleshooting steps work on your end, @husjan. In this case, the next step would be to engage our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, make sure that you have access to your camera and your computer. 

Tourist
Posts: 5

Re: Quic Studio doesnt work

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Ooookay, so where is the deal was:

I'm russian,so my usernane in Win10 was written in kirillic. I renamed the user folder to english aaaand it's work now.

Tourist
Posts: 5

Re: Quic Studio doesnt work

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Buuuut this is not the end.

I can't work in quic now. I'm loggin in, i can add materials but i when i want to start edit its drop out me on the login screen. More than that, this thing don't accept my facebook account for log(wrong pass or email but it's not all correct).
Is it like some casual problems?

GoPro
Posts: 19,816

Re: Quic Studio doesnt work

[ New ]

Hello @proutorov. Try the following steps.

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

If they do not work, let our Support team know so they can help further. You may  reach them by phone or chat through https://gopro.com/help/ContactUs . Thanks!

Tourist
Posts: 5

Re: Quic Studio doesnt work

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Doesn't work