09-06-2018 03:43 PM - edited 09-06-2018 03:45 PM
Cam: Gopro Hero 5
PC specs: amd ryzen 5 1600
amd rx580 4gb
16 gb ram
quik for windows 2.6.2841
i can't take a screenshot from any video i capture. the only thing i get is the **bleep** spinning cycle and the message "SAVING TO EDITS"
PS. Gopro staff, please don't tell me to contact your "support" team. i tried several times and i got no answer. we all know that your aftermarket support is ridiculous
09-06-2018 03:56 PM
Sorry to know that. @aris11,
Have you tried reinstalling the software?
Try to run it on compatibility mode by right clicking on the app icon and choose run in compatibility mode.
Other option will be run with graphics processor.
Please let us know if that will work.
09-06-2018 05:10 PM
First gen Ryzen processors don't have intergrated graphics, as everybody knows. You know, you need a separate gpu to have things on the screen.
PS. This is my third problem which your "support" could not solve. I paid 430 euros for random-chinese-camera support. Great.
09-10-2018 02:54 PM - edited 09-10-2018 02:57 PM
Sorry about the trouble. I could not be certain if this is particular to computer settings, but I just tried to photo grab on my end and I was able to do so successfully. I am using a Windows 10 computer with Quik for desktop version 22.214.171.1241.
Our team is aware of this issue and is working towards a resolution. We have yet to hear from them for an update. We will keep you posted.