QUIK lagging in playback [ Edited ]

[westeras]

Got a new Gopro7 Black and a new PC laptop. Everytime I try to playback videos imported to Quik it´s lagging. First 1-2 seconds is ok, but then it laggs and jumps forward a few seconds and show a pic, then jumps again.

No problem what so ever to playback videos in Windows Media Player or Video program from W10
I´ve tried different settings on the videos 2.4K, 1080 with different FPS but it´s the same problem

Computer is Lenovo IdeaPad 320S
Intel i7-8550U  1.8GhZ Quad Core
Ram 8Gb
Graphic Card: GeForce 940MX

How can this be solved?

Regards
Jonas
Sweden

[mariustanya · Accepted solution]

Hello @westeras. There are troubleshooting steps here https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback that will help clear the issue. If not, our Support team will be able to help with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

[mariustanya · Accepted solution]

Hello @westeras. There are troubleshooting steps here https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback that will help clear the issue. If not, our Support team will be able to help with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs .