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Sightseer
Posts: 1
Accepted Solution

QUIK lagging in playback

[ Edited ]

Got a new Gopro7 Black and a new PC laptop. Everytime I try to playback videos imported to Quik it´s lagging. First 1-2 seconds is ok, but then it laggs and jumps forward a few seconds and show a pic, then jumps again.

No problem what so ever to playback videos in Windows Media Player or Video program from W10
I´ve tried different settings on the videos 2.4K, 1080 with different FPS but it´s the same problem

 

Computer is Lenovo IdeaPad 320S
Intel i7-8550U  1.8GhZ Quad Core
Ram 8Gb
Graphic Card: GeForce 940MX

 

 

How can this be solved?

 

Regards
Jonas
Sweden


Accepted Solutions
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GoPro
Posts: 11,489

Re: QUIK lagging in playback

Hello @westeras. There are troubleshooting steps here https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback that will help clear the issue. If not, our Support team will be able to help with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs

View solution in original post


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Highlighted
GoPro
Posts: 11,489

Re: QUIK lagging in playback

Hello @westeras. There are troubleshooting steps here https://gopro.com/help/articles/how_to/How-to-Correct-Choppy-or-Broken-Up-Playback that will help clear the issue. If not, our Support team will be able to help with further troubleshooting. You may reach them by phone or chat through https://gopro.com/help/ContactUs