Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-25161%22%20slang%3D%22en-US%22%3EQUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-25161%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20had%20about%20three%20shoot%20days%20over%20the%20last%20week%20or%20so.%20%26nbsp%3BThe%20first%20I%20noticed%20that%20about%20half%20of%20my%20files%20were%20missing.%20%26nbsp%3BI%20thought%20%22shame%20on%20me%2C%20I%20must%20have%20deleted%20them%20before%20copying%20all%20of%20it%22.%20%26nbsp%3B%20The%20second%20time%20I%20thought%2C%20%22geeze%2C%20that's%20a%20lot%20of%20missing%2Fcorrupt%20files%20SD%20card%20must%20be%20bad.%22%20%26nbsp%3BThe%20last%20time%20I%20specifically%20watched%20as%20QUIK%20copied%20only%20about%2011%20of%20my%2029%20files.%20%26nbsp%3BThen%20pulled%20up%20the%20ingest%20location%20to%20see%20there%20were%20only%2011%20files%2C%202%20of%20which%20were%20corrupt%2C%20and%20the%20rest%20of%20them%20were%20completely%20missing.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20were%20also%20missing%20from%20my%20SD%20Card%20because%20QUIK%20erased%20them%20completely.%20%26nbsp%3BI've%20just%20gotten%20off%20the%20phone%20with%20GoPro%20support.%20%26nbsp%3BThey%20have%20NO%20IDEA%20why%20QUIK%20would%20be%20doing%20this.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThis%20is%20a%20SERIOUS%20issue%20if%20you%20rely%20on%20your%20camera.%20%26nbsp%3BIf%20you%20rely%20on%20the%20tool%20to%20do%20a%20job%20and%20capture%20an%20event%2C%20just%20to%20get%20back%20and%20have%20the%20software%20corrupt%20or%20delete%20and%20format%20the%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20uninstalling%20QUIK%20and%20trying%20again%20today%20to%20see%20if%20I%20can%20capture%20a%20full%20day's%20worth%20of%20footage%20and%20come%20back%20to%20the%20computer%20to%20verify%20that%20it%20is%20infact%20QUIK%20doing%20this.%20%26nbsp%3BThis%20will%20be%20my%20second%20time%20testing%20this%20because%20I%20did%20it%20last%20night%20when%20copying%20off%20my%20Hero5%20Session%20noticing%20it%20was%20misisng%20a%20lot%20of%20footage%2C%20and%20then%20trying%20to%20copy%20off%20my%20HERO4%20SIlver%20after%20uninstalling%20and%20reinstalling%20QUIK.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20wonder%20why%20GoPro's%20stock%20is%20tanking............%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-25161%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-25202%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-25202%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Moderator.%20%26nbsp%3BThis%20is%20NOT%20an%20issue%20with%20GOPRO%20APPS%20FOR%20MOBILE.%20%26nbsp%3B%20This%20is%20an%20ISSUE%20with%20THREE%20of%20my%20cameras%20having%20files%20deleted%20from%20them%20when%20connecting%20them%20to%20the%20computer.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPLEASE%20REVIEW%20AND%20RECATEGORIZE.%20%26nbsp%3BThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-25346%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-25346%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F14702%22%20target%3D%22_blank%22%3E%40johnj2412%3C%2FA%3E%26nbsp%3B-%26nbsp%3BQuik%20for%20Desktop%20will%20delete%20files%20off%20of%20your%20camera%20after%20you've%20imported%20the%20files%20to%20Quik%20for%20Desktop%20if%20that's%20an%20option%20that%20you%20have%20selected%20(the%20default%20is%20to%20ask%20if%20you%20want%20to%20delete%20the%20files%20after%20each%20import).%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETo%20adjust%20those%20settings%2C%20connect%20your%20camera%20to%20your%20computer%20and%20open%20Quik.%20Click%20on%20your%20camera%20under%20the%20%22Connected%20Devices%22%20section.%20Next%20to%20the%20image%20of%20the%20camera%2C%20you'll%20see%20a%20gear%2Fsettings%20icon.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1500i9303B837B9EDB806%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screen%20Shot%202016-12-21%20at%204.54.43%20PM.png%22%20title%3D%22Screen%20Shot%202016-12-21%20at%204.54.43%20PM.png%22%20%2F%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOn%20the%20settings%20screen%20that%20pops%20up%2C%20you'll%20want%20to%20make%20sure%20that%20the%20second%20checkbox%20near%20the%20bottom%20of%20the%20window%20that%20says%20%22Automatically%20delete%20files%20from%20camera%20after%20importing%22%20is%20unchecked.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F1501i2B99BA7EE738C0F1%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screen%20Shot%202016-12-21%20at%204.56.36%20PM.png%22%20title%3D%22Screen%20Shot%202016-12-21%20at%204.56.36%20PM.png%22%20%2F%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-63512%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-63512%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20disable%20auto%20delete%20from%20the%20Quik%20options%20menu.%20%26nbsp%3BIt%20hasn't%20happened%20to%20me%20since%20I%20did%20that...but%20there%20are%20a%20number%20of%20other%20issues%20and%20malfunctions%20with%20my%20camera%20to%20say%20that%20it's%20all%20great%20now.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-77873%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-77873%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43701%22%20target%3D%22_blank%22%3E%40jacowan%3C%2FA%3E%20-%20Are%20you%20saying%20that%20the%20Quik%20app%20on%20your%20phone%20is%20erasing%20footage%20from%20the%20SD%20card%20in%20your%20camera%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20for%20files%20not%20transferring%20over%2C%20if%20there%20are%20corrupted%20or%20unsupported%20content%20(ex.%20files%20shot%20with%20HEVC%20on%20some%20devices)%2C%20those%20may%20not%20transfer%20over.%20Other%20times%2C%20it%20can%20be%20simply%20that%20the%20transfer%20is%20still%20in%20process%20or%20that%20the%20phone%20may%20not%20have%20enough%20memory%20to%20transfer%20over%20all%20of%20the%20content%20to%20the%20phone.%20Our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%3C%2FA%3E%20will%20be%20glad%20to%20help%20troubleshoot%20that%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78140%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78140%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%2C%20we%20have%20firmly%20establised%20that%20Quik%20has%20a%20serious%20software%20error.%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20wipes%20SD%20cards%20when%20the%20'autodelete'%20function%20is%20in%20use%2C%20even%20if%20it%20KNOWS%20it%20hasn't%20successfully%20imported%20all%20the%20videos.%3CBR%20%2F%3E%3CBR%20%2F%3EThat's%20why%20there's%20a%20LONG%20list%20of%20people%20in%20this%20thread%20who%20have%20lost%20precious%20memories.%3CBR%20%2F%3E%3CBR%20%2F%3EYes%2C%20we've%20all%20turned%20off%20autodelete%26nbsp%3Bnow%26nbsp%3B-%20but%20people%20only%20discover%20they%20need%20to%20do%20this%20AFTER%20they%20find%20the%20glitch%20has%20wiped%20their%20memories.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSTRONG%3EWhy%20hasn't%20GoPro%20fixed%20this%20serious%20glitch%20yet%3F%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78257%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78257%22%20slang%3D%22en-US%22%3E%3CP%3EQuik%20will%20not%20import%20non-GoPro%20files%20or%20corrupted%20files.%20So%2C%20i%3CSPAN%20style%3D%22font-size%3A12px%22%3Ef%20there%20are%20non-GoPro%20files%20on%20the%20SD%20card%2C%20or%20corrupted%20files%20that%20cannot%20be%20imported%20that%20you%20want%20to%20save%20and%20try%20to%20recover%2C%20please%20set%20the%20auto-delete%20option%20back%20to%20its%20default%20setting%20of%20%22off%22.%20Then%2C%20once%20you%20are%20sure%20all%20of%20the%20content%20has%20been%20imported%2C%20you%20can%20manually%20delete%20the%20content%20with%20a%20single%20click.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78264%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78264%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%2C%20I%20honestly%20cannot%20believe%20you're%20still%20giving%20this%20advice.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSTRONG%3EI%20KNOW%20THIS%20ALREADY%20AND%20HAVE%20TURNED%20AUTODELETE%20OFF.%3C%2FSTRONG%3E%3CBR%20%2F%3E%3CBR%20%2F%3EYour%20problem%20is%20all%20the%20GoPro%20users%20losing%20footage%2C%20because%20they%20discover%20Quik's%20glitch%20%3CSTRONG%3EAFTER%3C%2FSTRONG%3E%20they've%20lose%20footage.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSTRONG%3EGoPro%20Quik%20has%20a%20GLITCH%3C%2FSTRONG%3E.%20I%20work%20in%20software%20and%20I%20can%20tell%20you%20this%2C%20as%20a%20fact.%3CBR%20%2F%3E%3CBR%20%2F%3EPlease%20read%20the%20long%20list%20of%20stories%20from%20people%20in%20this%20form%20who%20CONTINUE%20to%20lose%20footage.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78265%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78265%22%20slang%3D%22en-US%22%3E%3CP%3EAnd%20for%20the%20record%2C%20Quik%20deletes%20perfectly%20useable%20videos%20today.%3CBR%20%2F%3E%3CBR%20%2F%3EYesterday%20Quik%20failed%20several%20times%20in%20a%20row%2C%20before%20finally%20successfully%20importing%20all%20my%20videos%20and%20pictures%20from%20the%20day.%3CBR%20%2F%3E%3CBR%20%2F%3EFortunately%26nbsp%3BI've%20turned%20off%20'autodelete'%20already%20-%20but%20if%20I%20hadn't%20then%20my%20card%20would%20have%20been%20wiped%20too!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78268%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78268%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you're%20having%20issues%20with%20Quik%20importing%20the%20content%20from%20your%20SD%20card%2C%20you%20can%20also%20import%20the%20files%20directly%20from%20the%20SD%20card%20using%20an%20SD%20card%20adapter.%20That%20way%20you%20can%20see%20exactly%20what%20files%20are%20on%20the%20SD%20card%20as%20you%20move%20them%20onto%20your%20computer.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20a%20specific%20case%20of%26nbsp%3Bnon-corrupted%20GoPro%20files%20that%20are%20consistently%20being%20deleted%20without%20being%20imported%20by%20Quik%2C%20our%20Support%20team%20definitely%20wants%20to%20hear%20about%20those.%20Please%20reach%20out%20to%20them%20and%20they%20will%20troubleshoot%20any%20issues%20with%20you%20to%20determine%20exactly%20what%20is%20causing%20this%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78270%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78270%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%20I%20am%20totally%20fine%20and%20don't%20lose%20any%20footage%20now%2C%20because%20I%20know%20the%20score.%3CBR%20%2F%3E%3CBR%20%2F%3EMy%20comments%20are%20in%20regard%20to%20other%20GoPro%20users%2C%20who%20keep%20tricking%20into%20your%20forums%20with%20stories%20of%20footage%20they've%20lost.%3CBR%20%2F%3E%3CBR%20%2F%3ETelling%20them%2C%20'turn%20off%20autodelete'%20is%20'closing%20the%20door%20after%20the%20horse%20has%20bolted'.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78350%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78350%22%20slang%3D%22en-US%22%3E%3CP%3EThey%20don't%20have%20to%20turn%20off%20auto-delete.%20It's%20off%20by%20default.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78398%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78398%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20but%20autodelete%20is%20a%20popular%20feature%20with%20users%20of%20any%20photography%20software.%3CBR%20%2F%3E%3CBR%20%2F%3EGoPro%20Quik%20has%20a%20glitch%2C%20in%20that%20it%20wipes%20cards%20even%20when%20its%20own%20log%20shows%20that%20it%20hasn't%20imported%20all%20files.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20first%20time%20many%20users%20discover%20this%20glitch%2C%20is%20after%20losing%20valuable%20footage%20-%20as%20MANY%20in%20this%20thread%20already%20have.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20a%20software%20professional%2C%20I%20cannot%20begin%20to%20understand%20what%20is%20so%20arduous%20about%20acknowledging%20this%20simply%20glitch%20and%20submitting%20it%20for%20correction.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSTRONG%3EYour%20users%20are%20continuing%20to%20lose%20videos%20over%20this%20glitch.%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-78426%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-78426%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%20size%3D%227%22%3E%3CSTRONG%3EI%20could%20not%20agree%20more.%3C%2FSTRONG%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85335%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85335%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%2C%20only%2011%20minutes%20ago%20another%20GoPro%20customer%20lost%20video%20footage%20-%20in%20this%20thread%20(%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FRecover-deleted-footage%2Ftd-p%2F18236%22%20target%3D%22_self%22%3Elink%3C%2FA%3E).%3CBR%20%2F%3E%3CBR%20%2F%3EHis%20footage%20was%20of%20his%20daughter%2C%20that%20he%20will%20never%20get%20back.%3CBR%20%2F%3E%3CBR%20%2F%3EHe%20lost%20this%20footage%2C%20because%20of%20the%20autoimport%20glitch%20that%20GoPro%20refuse%20to%20acknowledge%2C%20or%20fix.%3CBR%20%2F%3E%3CBR%20%2F%3EDo%20you%20acknowledge%20this%20glitch%20exists%20and%20that%20this%20customer%20isn't%20lying%2C%20or%20inventing%20stories%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85349%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85349%22%20slang%3D%22en-US%22%3E%3CP%3EJefft%2C%20people%20are%20coming%20to%20this%20page%20to%20voice%20their%20frustration%20AFTER%20the%20footage%20has%20been%20lost.%20Most%20of%20us%20now%20know%20that%20we%20must%20not%20use%20the%20auto-import%20feature%20as%20it%20may%20cause%20an%20error%20importing%20the%20footage%20and%20then%20wipe%20the%20card.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20just%20want%20to%20make%20your%20company%20aware%20of%20the%20issue%2C%20and%20would%20like%20to%20hear%20that%20its%20being%20looked%20into%3F%3C%2FP%3E%3CDIV%20class%3D%22grammarly-disable-indicator%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-87518%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-87518%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20also%20an%20issue%20with%20importing%20files%20EVEN%20IF%20AUTODELETE%20IS%20OFF%20(which%20it%20is%20by%20default.)%20I%20just%20purchaed%20my%20GoPro%2C%20recorded%20some%20live%20concert%20video%20and%20began%20an%20import.%20Once%20the%20first%20file%20was%20imported%20I%20opened%20it%20in%20the%20player%20to%20watch%20it.%20Thinking%20it%20was%20a%20pop-up%20window%20I%20then%20inadvertently%20closed%20Quik%20during%20the%20import.%26nbsp%3B%20I%20opened%20it%20again%20only%20to%20find%20that%20all%20the%20files%20were%20deleted%20and%20I%20only%20got%20the%20one%20complete%20file%20and%20one%20partial%20one%20(which%20was%20downloading%20while%20I%20was%20viewing%20the%20first%20one.)%20Now%20the%20other%20files%20are%20gone.%20This%20is%20brutal.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-87519%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-87519%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20worked%20for%20tiny%20software%20companies%20with%203%20programmers%20who%20have%20worked%20day%20and%20night%20to%26nbsp%3Bfix%20major%20bugs.I%20cannot%20begin%20to%20understand%20with%20GoPro%20-%20a%20multi-billion%20dollar%20company%20-%20are%20refusing%20to%20acknowledge%20an%20obvious%2C%20simple%20bug%2C%20and%20fix%20it.It's%20almost%20as%20if%20they've%20purchased%20Quik%2C%20slapped%20a%20few%20GoPro%20logos%20on%20it%20and%20then%20dumped%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-129345%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-129345%22%20slang%3D%22en-US%22%3EJefft%20hello%20it's%20-ed-....I%20hope%20you%20are%20still%20here%20to%20reply%20or%20that%20I%20can%20get%20help%20from%20someone%20who%20has%20experience%20in%20this%20topic%2C%20etc.%20of%20this%20QUIK%20deal.....I%20am%20a%20beginner%20of%20filming%20w%2Fsessions%205%20and%20apple%20products%2C%20so%20I%20desperately%20want%20to%20avoid%20any%20loss%20of%20data%20and%20to%20seamlessly%20have%20the%20best%20streamline%20of%20video%2Fpictures%20possible.%20I%20want%20to%20stay%20away%20from%20mobile%20device%20apps%20(although%20I%20do%20have%20an%20iPhone%20SE%20and%20iPad%20mini)%20so%20my%20questions%20is.....Is%20QUIK%20a%20good%20product%20or%20are%20you%20consistently%20hearing%20problems%20people%20are%20encountering%3F%20If%20QUIK%20is%20having%20too%20many%20issues%20-%20is%20the%20GoPro%20app%20for%20mobile%20the%20best%20bet%3F%20(But%20remember%20I%20am%20trying%20to%20stay%20away%20from%20mobile)%20And%20how%20would%20I%20go%20about%20transferring%20shots%20(video%20%26amp%3B%20pics)%20from%20mobile%20device%20to%20Mac%20Computer%3F%20is%20there%20a%20better%20product%20out%20there%20that%20streamlines%20sessions%205%20w%2FMac%20computers....or%20is%20there%20a%20better%20product%20that%20does%20all%20devices%20-%20mobile%20%2F%20Mac%20computer%2C%20etc.%3F%20I%20totally%20understand%20that%20you%20personally%20work%20for%20GoPro%2C%20but%20any%20other%20products%20that%20you%20have%20heard%20on%20chat%20boards%2C%20etc.%20that%20have%20awesome%20reviews%20would%20be%20greatly%20appreciated.%20-%20a%20great%20company%20like%20GoPro%20should%20not%20be%20intimidated%20by%20other%20great%20companies%20it%20should%20only%20compliment%20others%20and%20vise%20versa.%20%3A%20)%20love%20you%20guys%20and%20thank%20you%20for%20your%20time.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-148538%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-148538%22%20slang%3D%22en-US%22%3E%3CP%3EI%20want%20to%20add%20my%20name%20to%20the%20list%20of%20unhappy%20GoPro%20customers%20who%20have%20had%20valuable%20footage%20deleted%20by%20the%20malfunctioning%20Quik%20software.%20I%20have%202%20GoPro%20cameras%3B%20a%20Hero%203%20Black%20and%20a%20Hero%205%20Black.%20Last%20summer%2C%20I%20took%20my%20daughters%20on%20a%20camping%20holiday%20in%20France.%20My%20youngest%20daughter%20wanted%20to%20make%20a%20film%20of%20our%20holiday%20together.%20She%20took%20loads%20of%20footage%20and%20I%20tried%20to%20use%20Quik%20to%20upload%20it%20to%20my%20Apple%20iMac.%20It%20was%20lost.%20I%20tried%20to%20recover%20it%20with%20some%20recovery%20software%20and%20I%20got%20the%20file%20names%20and%20thumbnail%20images%20back%20but%20no%20video.%20I%20thought%20it%20was%26nbsp%3Ba%20mistake%20that%20I%20had%20made.%20I%20was%20mortified.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20the%20other%20week%20I%20made%20some%20video%20of%20my%20own%20and%20found%20that%20too%20had%20disappeared%20without%20trace.%20That%20set%20me%20on%20a%20hunt%20to%20see%20if%20there%20is%20a%20problem%20and%20lo%20and%20behold%2C%20I%20find%20this%20sad%20thread%20on%20the%20GoPro%20support%20pages.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReally%20GoPro%2C%20you%20need%20to%20acknowledge%20this%20problem%2C%20withdraw%20the%20faulty%20software%20and%20repair%20it.%20Immediately.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-159792%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-159792%22%20slang%3D%22en-US%22%3E%3CP%3EHow%20in%20the%20heck%20is%20this%20issue%20not%20fixed%20yet%3F%20It%20is%20absolutely%20pathetic%20that%20this%20is%20still%20an%20issue.%20I%20just%20went%20on%20a%20hunting%20trip%20in%20Missouri%2C%20and%20lost%20half%20of%20my%20footage%20thanks%20to%20your%20lack%20of%20commitment%20to%20your%20customers%2C%20GoPro.%20This%20post%20originated%20in%20December%20of%202016%2C%20and%20I%20just%20had%20this%20happen%20to%20me%20today.%20Unbelievable.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-161621%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-161621%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20an%20update%20on%20my%20data%20erasures%20by%20the%20Quik%20software.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20decided%20to%20stop%20using%20Quik%20altogether%20but%20when%20I%20came%20to%20use%20my%20GoPro%20to%20record%20some%20new%20footage%2C%20I%20ran%20into%20a%20problem%20where%20the%20camera%20told%20me%20that%20the%20card%20was%20full.%20When%20I%20plugged%20the%20card%20into%20my%20Mac%20and%20looked%20at%20the%20details%2C%20sure%20enough%20it%20showed%20a%20capacity%20of%2064GB%20with%2064GB%20used.%20However%2C%20there%20were%20no%20files%20visible%20when%20I%20listed%20the%20micro%20SD%20card%20in%20the%20Finder%20window.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20a%20quick%20search%20for%20how%20to%20display%20hidden%20files%20on%20a%20Mac%20and%20came%20up%20with%20this%20solution.%20I%20listed%20the%20folders%20on%20the%20SD%20card%20again%20and%20hey%20presto!%20there%20are%20some%20hidden%20folders%2C%20one%20of%20which%20is%20called%20.Trashes.%20Inside%20that%20there%20is%20another%20folder%20called%20Trash%20and%20inside%20that...%20I%20found%20my%20video%20files%20deleted%20by%20Quik.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20manually%20copied%20them%20over%20to%20the%20hard%20disk%20and%20now%20I%20can%20begin%20to%20edit%20the%20video%20of%20last%20summer's%20camping%20holiday.%20I%20know%20I've%20lost%20other%20valuable%20video%20files%20because%20having%20run%20up%20against%20the%20%22card%20full%22%20problem%20in%20the%20past%2C%20I%20have%20reformatted%20the%20micro%20SD%20card%20within%20the%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20the%20plus%20side%2C%20I%20have%20some%20of%20my%20video%20files%20back.%20On%20the%20minus%20side%2C%20I%20am%20back%20to%20mannually%20handling%20large%20video%20files%20and%20importing%20them%20into%20video%20editing%20tools.%20This%20is%20a%20big%20deterrant%20to%20me%20using%20my%20GoPro%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20GoPro.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33114%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33114%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jeff%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20issue%20is%20not%20with%20the%20user%2C%20it's%20with%20the%20software.%20The%20%22delete%20files%20after%20import%22%20option%20was%20checked%20but%20Quik%20deleted%20the%20media%20before%20completing%20the%20import.%20Judging%20by%20what%20I%20have%20been%20reading%20on%20the%20interwebs%2C%20many%20users%20are%20having%20the%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%26nbsp%3Bthe%20price%20of%20%2489%2C%20I%20purchased%20data%20recovery%20software%20and%20was%20able%20to%20recover%20the%20files%20from%20the%20SD%20card.%20It%20is%20a%20very%20steep%20price%20to%20pay%20for%20using%20GoPro's%20software%20as%20this%20is%20a%20very%20basic%20and%20fundamental%20feature%20that%20should%20always%20be%20bug%20free.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMarc%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-163794%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-163794%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20GoPro%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20need%20to%20fix%20this.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20footage%20of%20my%20last%20trip%20were%20deleted%20by%20Quik%20with%20nothing%20left.%20All%20I%20got%20informed%20is%20the%20notification%20with%20some%20xx%20files%20was%20not%20imported%20and%20all%20my%20files%20were%20deleted%20after%20the%20process%20completed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20share%20if%20any%20other%20ways%20to%20recover%20my%20files.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20disappointed%20for%20this%20basic%20function%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-168614%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-168614%22%20slang%3D%22en-US%22%3E%3CP%3EHas%20anyone%20been%20able%20to%20resolve%20this%20or%20have%20gopro%20even%20tried%20to%3F%3F%3F%20I%20have%20had%20the%20same%20issue%20today.%2031%20of%20my%2038%20files%20imported%20and%20then%20it%20automatically%20deleted%20files%20which%20had%20not%20imported!!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEven%20with%20auto%20delete%20these%20files%20should%20not%20be%20removed%20as%20they%20have%20not%20been%20imported!!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-30599%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-30599%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20had%20the%20same%20issue.%20Quik%20for%20Mac%20initially%20reported%20there%20were%20no%20files%20on%20my%20GoPro%20(after%20a%20full%20day's%20shooting)%2C%20then%20after%20reconnecting%20it%20reported%2010%20files%2C%20downloaded%201%2C%20and%20erased%20the%20rest.%20I%20have%20now%20disabled%20the%20automatic%20deletion%20function%20but%20I%20want%20to%20recover%20the%20footage%20from%20today!%20Any%20suggestions%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33116%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33116%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%20i%20have%20not%20been%20able%20to%20recover%20the%20files%3B%20it%20seems%20the%20data%20recovery%20specialists%20wish%20to%20charge%20exorbitantly.I%20would%20settle%20for%20mobile-friendly%20files.%20Do%20you%20have%20any%20suggestions%20on%20how%20I%20might%20be%20able%20to%20recover%20them%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170512%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170512%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F59749%22%20target%3D%22_blank%22%3E%40tomc51344%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20agree%20that%20the%20files%20should%20not%20have%20been%20deleted%20while%20they%20are%20still%20being%20imported.%20Was%20the%20camera%20directly%20connected%20to%20the%20computer%20when%20you%20did%20the%20import%3F%20Or%20was%20the%20import%20done%20using%20an%20SD%20card%20adapter%3F%20Also%2C%20is%20your%20SD%20card%20among%20the%20recommended%20ones%20as%20listed%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%20%3F%20Is%20the%20auto-delete%20feature%20on%20Quik%20enabled%3F%20Does%20this%20issue%20always%20happen%3F%20Are%20both%20your%20camera%20and%20Quik%20for%20desktop%20updated%20to%20the%20latest%20version%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20know%20above%20is%20a%20bunch%20of%20questions%20but%20answers%20to%20them%20will%20help%20us%20in%20better%20understanding%20the%20situation%2C%20and%20isolating%20what%20maybe%20the%20causing%20such.%20Feel%20free%20to%20post%20back%20on%20this%20thread.%20Better%20yet%2C%20you%20can%20reach%20out%20to%20one%20of%20our%20Support%20team%20members%20for%20a%20more%20personalized%20support.%20You%20can%20reach%20them%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-180796%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180796%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20happened%20to%20me.%26nbsp%3B%20I%20just%20bought%202%20GoPros.%26nbsp%3B%20Hero%206%20Black%20and%20Hero%202018%20(the%20one%20selling%20for%20%24199).%26nbsp%3B%20I%20opened%20Quik%20and%20imported%20the%20footage%20I%20took%20for%20the%20past%203%20days.%26nbsp%3B%20It%20saved%20it%20in%20the%20default%20folder%20on%20my%20MacBook%20Pro%20in%20Users%2FPictures%2FGoPro%2F...then%20it%20created%20folders%20by%20date.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20took%20the%20time%20to%20move%20ALL%20the%20clips%20to%20different%20folders%20on%20my%20desktop%20AND%20I%20renamed%20them%20all.%26nbsp%3B%20This%20was%20yesterday.%26nbsp%3B%20Then%20today%2C%20after%20shooting%20more%20footage%2C%20I%20took%20the%20128%20GB%20Micro%20SD%20Card%20out%20of%20the%20GoPro%20and%20Quik%20opened%20automatically.%26nbsp%3B%20After%20importing%20all%20the%20new%20files%2C%20I%20checked%20them.%26nbsp%3B%20Then%20I%20went%20back%20to%20the%20Quick%20App%20and%20in%20order%20to%20free%20up%20and%20start%20fresh%20with%20the%20Micro%20SD%20Card%2C%20I%20selected%20(in%20Quik)%20to%20DELETE%20the%20media%20files.%26nbsp%3B%20Why%20would%20I%20need%20them%20anymore%20since%20I%20already%20saved%20them%2C%20checked%20them%20and%20even%20moved%20and%20renamed%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMoments%20after%20deleting%20the%20files%20using%20the%20Quik%20App%2C%20I%20just%20happened%20to%20look%20at%20the%20clips%20I%20saved%20yesterday.%26nbsp%3B%20They%20were%20all%20gone%20from%20where%20I%20moved%20them!%26nbsp%3B%20The%20folders%20I%20made%20were%20still%20there%2C%20but%20ALL%20the%20clips%20were%20gone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20deleting%20the%20Quik%20App%20and%20just%20importing%20the%20way%20I%20usually%20do%20which%20is%20by%20opening%20the%20mounted%20Micro%20SD%20Card%20on%20the%20desktop%20and%20dragging%20them%20onto%20the%20desktop%20or%20an%20external%20hard%20drive.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33010%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33010%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20happened%20to%20me%20today%3A%20Only%20289%20of%201292%20timelapse%20photos%20imported%20but%20Quik%20deleted%20EVERYTHING%20form%20my%20SD%20card...%20Nothing%20in%20trash%2C%20nothing%20on%20computer%20%3A-(%20One%20time%20only%20event%20that%20cannot%20be%20reshot!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20the%20third%20time%20I%20try%20to%20post%20this%20so%20hopefully%20it%20works%20this%20time.%20I%20tried%20to%20post%20a%20sceen%20grab%20but%20it%20was%20blocked.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%26nbsp%3Bvery%26nbsp%3B%3CSTRIKE%3Epissed%20off%3C%2FSTRIKE%3E%20dissapointed%20in%20GoPro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20solutions%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-210990%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-210990%22%20slang%3D%22en-US%22%3E%3CP%3EQuik%20is%20also%20erasing%20my%20footage.%20The%20same%20issue%20as%20with%20the%20others%20posted%20here.%20The%20footage%20is%20recorded%20on%20the%20GoPro%20with%20a%20compatible%20microSD%20card%20(as%20per%20the%20list%20of%20recommended%20cards%20linked%20in%20this%20thread)%2C%20Quik%20imports%20and%20then%20deletes%20but%20doesn't%20import%20several%20of%20the%20files%20leading%20to%20the%20deletion%20of%20files%20when%20they%20shouldn't%20be.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20initially%20thought%20that%20the%20camera%20wasn't%20working%20and%20that%20it%20didn't%20record%20in%20the%20first%20place%20until%20I%20made%20sure%20it%20was%20recording%20on%20a%20project%20a%20few%20months%20ago.%20Hooked%20it%20up%20for%20import%20and%20quik%20didn't%20import%20all%20the%20files...%20followed%20by%20deleting%20the%20lot%20even%20the%20ones%20it%20hadn't%20imported.%20Those%20are%20now%20lost%20forever!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20also%20noticed%20on%20a%20number%20of%20occassions%20that%20the%20software%20said%20there%20were%20no%20files%20to%20import%20when%20I%20had%20just%20spent%20a%20day%20recording.%3C%2FP%3E%3CP%3EThe%20files%20were%20deffinately%20on%20the%20card%20as%20I%20discovered%20when%20I%20turned%20off%20the%20auto%20launch%2Fimport%20and%20delete%20function%20and%20restarted%20the%20software%2C%20the%20full%20set%20of%20files%20were%20there%20and%20imported%20completely%20so%20there%20is%20nothing%20wrong%20with%20the%20sdcard%20or%20the%20camera.%20Starting%20to%20think%20software%20glitch.%20(and%20yes%20the%20camera%20is%20in%20transfere%20mode%20not%20charge%20mode)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20happened%20again%26nbsp%3Bso%20I%20went%20looking%20for%20the%20missing%20files%20in%20the%20import%20folders%20as%20was%20mentioned%20on%20one%20of%20these%20threads%20but%20the%20files%20were%20not%20there.%20A%20number%20of%20files%20had%20just%20not%20been%20imported%20so%20I%20quit%20the%20software%20and%20restarted%20it%20and%20it%20re-imported%20the%20lot%20including%20the%20missing%20files%20that%20it%20turns%20out%20were%20not%20missing%2C%20just%20that%20Quik%20failed%20to%20import%20them.%20Software%20is%20doing%20something%20funny.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20happened%20again%20when%20I%20had%20turned%20the%20auto%20delete%20after%20import%20back%20on%20for%20this%20occassion.%20Quik%20imported%20several%20files%20and%20not%20the%20rest%20and%20then%20deleted%20the%20lot%20loosing%20me%20the%20remainder%20of%20my%20project%20so%20I%20couldn't%20complete%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20again%20in%20the%20last%204%20days%20about%2020%20files%20to%20import.%20It%20imported%20them%20and%20then%20deleted%20them%20off%20the%20cameras%20card%20but%20when%20I%20checked%20the%20progress%20bar%20it%20said%20it%20only%20imported%20about%2017%20of%2020%20files.%20I'd%20forgotten%20to%20turn%20the%20auto%20delete%20off%20again%20and%20so%20now%20I'm%20in%20communication%20with%20the%20Card%20manufacturers%20tech%20support%20to%20try%20and%20repair%20the%20recovered%20files%20because%20of%20the%20way%20the%20gopro%20camera%20records%20the%20files%2C%20they%20can't%20be%20recovered%20successfully%20and%20require%20further%20software%20to%20repair%20the%20video%20files.%20even%20at%20that%20the%20result%20is%20glitchy%20and%20almost%20unwatchable.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20a%20problem%20with%20Quik%20on%20the%20Mac%20from%20what%20I%20have%20read%20with%20others%20experiences%20and%20with%20my%20own.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20software%20developers%20have%20a%20big%20problem%20on%20their%20hands%20here.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Efor%20now%2C%20turning%20off%20the%20auto%20delete%20after%20import%20should%20stop%20this%20from%20happening%20but%20it%20is%20not%20a%20permanent%20solution.%20A%20product%20that%20does%20not%20do%20what%20it%20was%20intended%20to%20do%20should%20be%20recalled%20and%20remedied.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegardless%20of%20whether%20the%20user%20is%20a%20pro%2C%20semi-pro%20or%20a%20home%20user%2C%20this%20problem%20is%20ruining%20projects%2C%20once%20in%20a%20lifetime%20experiences%20and%20precious%20memories.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOne%20of%20the%20deletes%20I%20experienced%20was%20footage%20of%20a%20product%20that%20I%20make%20a%20living%20from%20hiring%20out%20at%20events.%20due%20to%20that%20footage%20being%20deleted%20I%20had%20no%20footage%20of%20the%20product%20in%20order%20to%20advertise%20it%20to%20hire%20for%20the%20remainder%20of%20the%20year.(It%20was%20performed%20by%20a%20group%20for%20free%20at%20this%20event%20and%20I%20needed%20to%20advertise%20it%20and%20promote%20it%20to%20get%20hires.%20I%20couldn't%20go%20looking%20for%20another%20event%20and%20group%20because%20my%20budget%20was%20gone%20on%20the%20advertising%20group.%20The%20clients%20wont%20hire%20unless%20they%20see%20footage%20of%20the%20piece%20in%20action%20so%20unfortunately%20for%20me%20I've%20had%20to%20cease%20that%20trade%20for%20the%20remainder%20of%20the%20year)Other%20factors%20at%20responsible%2C%20not%20just%20the%20lack%20of%20advertising)%20It%20can%20have%20a%20detrimental%20impact%20for%20such%20a%20small%20thing%20as%20a%20software%20glitch.%20So%20you%20need%20to%20take%20responsibility%20for%20your%20software%20and%20FIX%20IT!.%20There's%20enough%20evidence%20in%20this%20thread%20alone%20to%20prompt%20some%20action.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211273%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211273%22%20slang%3D%22en-US%22%3Eand%20now%20all%20video%20in%20the%20quik%20app%20is%20blacked%20out%20and%20there%20is%20no%20audio.....%20all%20of%20it.%20every%20video%20ever%20imported%20since%20I%20started%20using%20it%20two%20years%20ago.%20The%20time%20lapse%20and%20photos%20are%20fine%20but%20all%20the%20video%20is%20not%20as%20it%20should%20be.%20It%20is%20Quik%20that%20is%20the%20problem%20as%20the%20video%20is%20playing%20back%20fine%20in%20other%20players.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211407%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211407%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68370%22%20target%3D%22_blank%22%3E%40deajarl0027%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20run%20Quik%20in%20Compatibility%20mode.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETry%20Windows%208%20or%208.1%20or%207.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJust%20right%20click%20the%20app%20and%20then%20choose%20Run%20in%20compatibility%20mode.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%20may%20I%20know%20the%20specs%20of%20your%20computer%20such%20as%20Graphics%20card%20details%20and%20operating%20system.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211740%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211740%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20on%20a%20Macbook%20Pro%20Retina%20'13%202015%3C%2FP%3E%3CP%3EOs%3A%20High%20Sierra%2010.13.2%3C%2FP%3E%3CP%3EPrecessor%202.9GHz%20intel%20core%20i5%3C%2FP%3E%3CP%3EMemory%3A%2016GB%201867mhz%20DDR3%3C%2FP%3E%3CP%3EGraphics%3A%20intel%20iris%206100%201536MB%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214569%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214569%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68370%22%20target%3D%22_blank%22%3E%40deajarl0027%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20your%20sharing%20the%20information.%3C%2FP%3E%0A%0A%3CP%3EIt%20appears%20that%20most%20of%20your%20computer's%20specification%20meets%20the%20minimum%26nbsp%3Brequirements%20except%20for%20the%20processor.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHere%20is%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FWhat-are-the-Minimum-System-Requirements-for-GoPro-App-for-Desktop%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%3C%2FA%3E%20of%20Quik%20for%20Desktop's%20minimum%20system%20requirements.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-233408%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233408%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20tell%20me%20there%20was%20a%20solution%2C%20just%20got%20back%20from%20a%20one%20time%20dive%20and%20saw%20about%2020%20seconds%20before%20everything%20vanished.%20Im%20currently%20on%20hold%20with%20GoPro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-233410%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-233410%22%20slang%3D%22en-US%22%3EI%20wish%20you%20luck.%20I%20have%20never%20been%20able%20to%20retrieve%20mine.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-239524%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-239524%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20a%20lost%20dive%20too...%3C%2FP%3E%3CP%3EMy%20solution%20involved%20buying%20third%20party%20software%20to%20recover%20the%20files%20from%20the%20micro%20SD%20card%20read%20through%20an%20external%20card%20reader.%20Then%20another%20third%20party%20software%20to%20repair%20the%20video%20files%2C%20convert%20the%20video%20files%20so%20I%20could%20import%20them%20to%20a%20video%20editor%20in%20order%20to%20splice%20them%20back%20together%20and%20remove%20the%20glitches.%20The%20quality%20was%20decent%20enough%20but%20not%20great.%20It%20also%20didn't%20recover%20some%20of%20the%20files%20so%20those%20are%20lost%20for%20good.%20I'm%20no%20longer%20using%20quik%20so%20havent%20had%20the%20problem%20since%20obviously.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20SD%20card%20is%20a%20SanDisk%20so%20I%20bought%20SanDisk%20RescuePro%20Deluxe%20(1%20year%20subscription).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ealso%20downloaded%20Stellar%20Phoenix%20video%2Fphoto%20recovery%20Pro%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EStellar%20Phoenix%20Video%20converter%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20made%20my%20'Dive'%20video%20and%20moved%20on%20never%20to%20touch%20gopro%20software%20again.%3C%2FP%3E%3CP%3EI%20import%20the%20files%20by%20transfere%20to%20folder%20and%20convert%20them%20for%20editing%20with%20Quicktime%20now.%3C%2FP%3E%3CP%3EI%20sort%20and%20view%20them%20all%20in%20Photos%20(mac)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33042%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33042%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F19512%22%20target%3D%22_blank%22%3E%40fastshore04707%3C%2FA%3E%20-%20Quik%20should%20only%20delete%20files%20if%20you%20select%20the%20option%20to%20delete%20the%20files%20automatically%20(see%20image%20above)%20or%20manually%20select%20to%20delete%20the%20files%20after%20the%20import.%20Let%20us%20know%20if%20the%20next%20import%20goes%20through%20completely.%20If%20not%2C%20can%20you%20confirm%20that%20all%20of%20the%20files%20are%20still%20on%20the%20SD%20card%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20issue%20I%20want%20to%20eliminate%20with%20this%20is%20if%20the%20files%20were%20on%20the%20SD%20card%20in%20the%20first%20place%2C%20or%20if%20some%20of%20the%20files%20were%20corrupted%2C%20which%20can%20keep%20them%20from%20being%20imported%20into%20Quik.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33059%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33059%22%20slang%3D%22en-US%22%3EHi%20Jeff%3CBR%20%2F%3E%3CBR%20%2F%3EIn%20my%20case%20the%20option%20to%20delete%20files%20was%20selected%3B%20however%20Quik%20deleted%20the%20files%20without%20them%20having%20been%20downloaded.%20The%20files%20(which%20I%20had%20previously%20been%20able%20to%20stream%20to%20and%20preview%20via%20the%20Capture%20iPhone%20app%2C%20suggesting%20they%20were%20not%20corrupted)%20are%20no%20longer%20on%20the%20SD.%20I%20have%20sought%20the%20advice%20of%20a%20data%20recovery%20specialist.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20likewise%20very%20disappointed%20with%20GoPro.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33073%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33073%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18126%22%20target%3D%22_blank%22%3E%40gantnerd%3C%2FA%3E%20-%20Just%20FYI%20that%20the%20files%20you%20preview%20on%20the%20apps%20are%20often%20the%20mobile-friendly%20versions%2C%20not%20the%20full%20versions%2C%20so%20it's%20not%20always%20an%20indicator.%20I%20hope%20you%20are%20able%20to%20recover%20the%20files.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266237%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266237%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20here%20just%20to%20say%20that%20at%20I%20am%20realy%20disipointed%20with%20GOPRO%20support.%20After%20so%20long%20time%20they%20did%20not%20solve%20problem.%20I%20was%20able%20to%20se%20videos%20on%20Quick%20but%20after%20some%20time%20I%20want%20to%20make%20movie%20all%20videos%20of%20my%20fishing%20trip%20are%20gone%20for%20good.%3C%2FP%3E%3CP%3EI%20tink%20if%20gopro%20support%20dont%20find%20some%20solution%20(%20FREE%20recovery%20software)%20we%20people%20can%20yus%20boykot%20to%20by%20any%20more%20gopro%20camera.%3C%2FP%3E%3CP%3EHave%203%20gopros%20and%20after%20this%20I%20am%20fraid%20to%20yse%20them.%3C%2FP%3E%3CP%3EHave%20BAD%20day%20mister%20SUPPORTER%20!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESorry%20for%20my%20english%20%3B)%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68370%22%20target%3D%22_blank%22%3E%40deajarl0027%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EI%20had%20a%20lost%20dive%20too...%3C%2FP%3E%3CP%3EMy%20solution%20involved%20buying%20third%20party%20software%20to%20recover%20the%20files%20from%20the%20micro%20SD%20card%20read%20through%20an%20external%20card%20reader.%20Then%20another%20third%20party%20software%20to%20repair%20the%20video%20files%2C%20convert%20the%20video%20files%20so%20I%20could%20import%20them%20to%20a%20video%20editor%20in%20order%20to%20splice%20them%20back%20together%20and%20remove%20the%20glitches.%20The%20quality%20was%20decent%20enough%20but%20not%20great.%20It%20also%20didn't%20recover%20some%20of%20the%20files%20so%20those%20are%20lost%20for%20good.%20I'm%20no%20longer%20using%20quik%20so%20havent%20had%20the%20problem%20since%20obviously.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20SD%20card%20is%20a%20SanDisk%20so%20I%20bought%20SanDisk%20RescuePro%20Deluxe%20(1%20year%20subscription).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ealso%20downloaded%20Stellar%20Phoenix%20video%2Fphoto%20recovery%20Pro%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EStellar%20Phoenix%20Video%20converter%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20made%20my%20'Dive'%20video%20and%20moved%20on%20never%20to%20touch%20gopro%20software%20again.%3C%2FP%3E%3CP%3EI%20import%20the%20files%20by%20transfere%20to%20folder%20and%20convert%20them%20for%20editing%20with%20Quicktime%20now.%3C%2FP%3E%3CP%3EI%20sort%20and%20view%20them%20all%20in%20Photos%20(mac)%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288000%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288000%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20also%20having%20this%20problem%20and%20lost%20so%20many%20memories%20from%20my%20trip.%20I%20am%20devistated.%20It%20is%20was%20deleted%20from%20my%20memory%20card.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33122%22%20slang%3D%22en-US%22%3ERe%3A%20QUIK%20Is%20Erasing%20My%20Footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33122%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Gantnerd%2C%3C%2FP%3E%3CP%3EI%20used%20the%20free%20versions%20of%20Disk%20Drill%20and%20VirtualLab%20Data%20Recovery%20to%20determine%20that%20the%20files%20were%20recoverable.%20However%2C%20in%20order%20to%20actually%20recover%20the%20files%2C%20you%20need%20to%20pay%20for%20the%20full%20versions%20of%20these%20programs.%20I%20opted%20to%26nbsp%3Bpurchase%20Disk%20Drill%203%20and%20was%20able%20to%20recover%20all%20of%20my%20files.%3C%2FP%3E%3CP%3EGood%20Luck%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

QUIK Is Erasing My Footage

I've had about three shoot days over the last week or so.  The first I noticed that about half of my files were missing.  I thought "shame on me, I must have deleted them before copying all of it".   The second time I thought, "geeze, that's a lot of missing/corrupt files SD card must be bad."  The last time I specifically watched as QUIK copied only about 11 of my 29 files.  Then pulled up the ingest location to see there were only 11 files, 2 of which were corrupt, and the rest of them were completely missing.

 

They were also missing from my SD Card because QUIK erased them completely.  I've just gotten off the phone with GoPro support.  They have NO IDEA why QUIK would be doing this.  


This is a SERIOUS issue if you rely on your camera.  If you rely on the tool to do a job and capture an event, just to get back and have the software corrupt or delete and format the card.

 

I'm uninstalling QUIK and trying again today to see if I can capture a full day's worth of footage and come back to the computer to verify that it is infact QUIK doing this.  This will be my second time testing this because I did it last night when copying off my Hero5 Session noticing it was misisng a lot of footage, and then trying to copy off my HERO4 SIlver after uninstalling and reinstalling QUIK.

 

I wonder why GoPro's stock is tanking............

Tourist
Posts: 4

Re: QUIK Is Erasing My Footage

Hello Moderator.  This is NOT an issue with GOPRO APPS FOR MOBILE.   This is an ISSUE with THREE of my cameras having files deleted from them when connecting them to the computer. 

 

PLEASE REVIEW AND RECATEGORIZE.  Thanks.

GoPro Community Manager
Posts: 5,831

Re: QUIK Is Erasing My Footage

@johnj2412 - Quik for Desktop will delete files off of your camera after you've imported the files to Quik for Desktop if that's an option that you have selected (the default is to ask if you want to delete the files after each import).

 

To adjust those settings, connect your camera to your computer and open Quik. Click on your camera under the "Connected Devices" section. Next to the image of the camera, you'll see a gear/settings icon.

 

Screen Shot 2016-12-21 at 4.54.43 PM.png

 

On the settings screen that pops up, you'll want to make sure that the second checkbox near the bottom of the window that says "Automatically delete files from camera after importing" is unchecked.

 

Screen Shot 2016-12-21 at 4.56.36 PM.png

 

Tourist
Posts: 3

Re: QUIK Is Erasing My Footage

I have had the same issue. Quik for Mac initially reported there were no files on my GoPro (after a full day's shooting), then after reconnecting it reported 10 files, downloaded 1, and erased the rest. I have now disabled the automatic deletion function but I want to recover the footage from today! Any suggestions? 

Tourist
Posts: 3

Re: QUIK Is Erasing My Footage

Same thing happened to me today: Only 289 of 1292 timelapse photos imported but Quik deleted EVERYTHING form my SD card... Nothing in trash, nothing on computer :-( One time only event that cannot be reshot!

 

This is the third time I try to post this so hopefully it works this time. I tried to post a sceen grab but it was blocked.

 

I am very pissed off dissapointed in GoPro.

 

Any solutions?

GoPro Community Manager
Posts: 5,831

Re: QUIK Is Erasing My Footage

@fastshore04707 - Quik should only delete files if you select the option to delete the files automatically (see image above) or manually select to delete the files after the import. Let us know if the next import goes through completely. If not, can you confirm that all of the files are still on the SD card?

 

The issue I want to eliminate with this is if the files were on the SD card in the first place, or if some of the files were corrupted, which can keep them from being imported into Quik.

 

Thanks,

Jeff

Tourist
Posts: 3

Re: QUIK Is Erasing My Footage

Hi Jeff

In my case the option to delete files was selected; however Quik deleted the files without them having been downloaded. The files (which I had previously been able to stream to and preview via the Capture iPhone app, suggesting they were not corrupted) are no longer on the SD. I have sought the advice of a data recovery specialist.

I am likewise very disappointed with GoPro.
GoPro Community Manager
Posts: 5,831

Re: QUIK Is Erasing My Footage

@gantnerd - Just FYI that the files you preview on the apps are often the mobile-friendly versions, not the full versions, so it's not always an indicator. I hope you are able to recover the files.

 

Thanks,

Jeff