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Anonymous
Posts: 0

QUIK Is Erasing My Footage

I've had about three shoot days over the last week or so.  The first I noticed that about half of my files were missing.  I thought "shame on me, I must have deleted them before copying all of it".   The second time I thought, "geeze, that's a lot of missing/corrupt files SD card must be bad."  The last time I specifically watched as QUIK copied only about 11 of my 29 files.  Then pulled up the ingest location to see there were only 11 files, 2 of which were corrupt, and the rest of them were completely missing.

 

They were also missing from my SD Card because QUIK erased them completely.  I've just gotten off the phone with GoPro support.  They have NO IDEA why QUIK would be doing this.  


This is a SERIOUS issue if you rely on your camera.  If you rely on the tool to do a job and capture an event, just to get back and have the software corrupt or delete and format the card.

 

I'm uninstalling QUIK and trying again today to see if I can capture a full day's worth of footage and come back to the computer to verify that it is infact QUIK doing this.  This will be my second time testing this because I did it last night when copying off my Hero5 Session noticing it was misisng a lot of footage, and then trying to copy off my HERO4 SIlver after uninstalling and reinstalling QUIK.

 

I wonder why GoPro's stock is tanking............

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Anonymous
Posts: 0

Re: QUIK Is Erasing My Footage

Hello Moderator.  This is NOT an issue with GOPRO APPS FOR MOBILE.   This is an ISSUE with THREE of my cameras having files deleted from them when connecting them to the computer. 

 

PLEASE REVIEW AND RECATEGORIZE.  Thanks.

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GoPro Community Manager
Posts: 7,035

Re: QUIK Is Erasing My Footage

@Anonymous - Quik for Desktop will delete files off of your camera after you've imported the files to Quik for Desktop if that's an option that you have selected (the default is to ask if you want to delete the files after each import).

 

To adjust those settings, connect your camera to your computer and open Quik. Click on your camera under the "Connected Devices" section. Next to the image of the camera, you'll see a gear/settings icon.

 

Screen Shot 2016-12-21 at 4.54.43 PM.png

 

On the settings screen that pops up, you'll want to make sure that the second checkbox near the bottom of the window that says "Automatically delete files from camera after importing" is unchecked.

 

Screen Shot 2016-12-21 at 4.56.36 PM.png

 

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Anonymous
Posts: 0

Re: QUIK Is Erasing My Footage

I have had the same issue. Quik for Mac initially reported there were no files on my GoPro (after a full day's shooting), then after reconnecting it reported 10 files, downloaded 1, and erased the rest. I have now disabled the automatic deletion function but I want to recover the footage from today! Any suggestions? 

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Anonymous
Posts: 0

Re: QUIK Is Erasing My Footage

Same thing happened to me today: Only 289 of 1292 timelapse photos imported but Quik deleted EVERYTHING form my SD card... Nothing in trash, nothing on computer :-( One time only event that cannot be reshot!

 

This is the third time I try to post this so hopefully it works this time. I tried to post a sceen grab but it was blocked.

 

I am very pissed off dissapointed in GoPro.

 

Any solutions?

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GoPro Community Manager
Posts: 7,035

Re: QUIK Is Erasing My Footage

@Anonymous - Quik should only delete files if you select the option to delete the files automatically (see image above) or manually select to delete the files after the import. Let us know if the next import goes through completely. If not, can you confirm that all of the files are still on the SD card?

 

The issue I want to eliminate with this is if the files were on the SD card in the first place, or if some of the files were corrupted, which can keep them from being imported into Quik.

 

Thanks,

Jeff

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Anonymous
Posts: 0

Re: QUIK Is Erasing My Footage

Hi Jeff

In my case the option to delete files was selected; however Quik deleted the files without them having been downloaded. The files (which I had previously been able to stream to and preview via the Capture iPhone app, suggesting they were not corrupted) are no longer on the SD. I have sought the advice of a data recovery specialist.

I am likewise very disappointed with GoPro.
Highlighted
GoPro Community Manager
Posts: 7,035

Re: QUIK Is Erasing My Footage

@Anonymous - Just FYI that the files you preview on the apps are often the mobile-friendly versions, not the full versions, so it's not always an indicator. I hope you are able to recover the files.

 

Thanks,

Jeff