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Reply
Hiker
Posts: 8

Re: QUICK for mac will not allow me to click sign in

Im bumping this up because im still having this issue. I CANT USE YOUR SOFTWARE on my mac.. Im a stock holder and a paying subscriber... clearly im not the only one with this issue... can you guys please provide a fix, offer a solution or something. 

this is starting to irritate me at how horrible the customer service is on this. 

GoPro
Posts: 10,154

Re: QUICK for mac will not allow me to click sign in

 

Hi @plunderfest

 

We have recently launched an update for Quik for Desktop. Please ensure that you have the latest version.

 

If it's still the same please follow these steps:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: QUICK for mac will not allow me to click sign in

Hey, @aragon1006,

 

That worked for me. Brilliant!

Many thanks,

 

Adam

Tourist
Posts: 1

Re: QUICK for mac will not allow me to click sign in

I purchased a new gopro 6 , and my MAC will not login through the gopro quick app . It will not login by connecting with facebook and it will not login using the same username and password that i have logged into this portal.

 

Further it just sits there saying "Authenticating" when you supply username and password  or "Just a Moment"  if you try to register with a new account .

 

 

 

 

GoPro
Posts: 8,157

Re: QUICK for mac will not allow me to click sign in

Hello @kzinvogon

 

Are you also able to login to your GoPro account online (via gopro.com/login) and the GoPro App on mobile using the same credentials? Have you been able to verify your email through the link that was sent to you via email when you created your GoPro account?

 

If it is a yes to both, and you already have the latest version of Quik for desktop (version 2.6.2) installed on your computer, try the following steps and see if you will be able to get past the authenticating part:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

If this will not work, please get in touch with our Support team for further assistance as the issue you are experiencing maybe related to particular settings on your computer. You can reach the team via phone or chat here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 2

Re: QUICK for mac will not allow me to click sign in

I have EXACTLY the same issue. The fixes suggested previously on this thread do not work (help > restart with default settings), neither does a clean install. 

Any ideas? 

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GoPro
Posts: 8,157

Re: QUICK for mac will not allow me to click sign in

Hello @melc85

 

Appreciate you going through the recommended steps. If they did not help, our best resort would be to contact the Support team for a more personalized support. You can connect with them through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: QUICK for mac will not allow me to click sign in

Hey @mariustanya

 

Yep, thanks. I've been online with Mae for some hours and we havent found the issue yet. 
Hopefully should have a fix in the next days, I wil update it here when we do. 

 

Cheers

Mel