Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 1

QUICK FOR WINDOWS DOESN'T RECOGNISE MY HERO4BLACK

Hi, I don't really know how to do, quick just tell me "connect the camera" and there's no way to let it detect my hero4 black, which is obviusly connected with my pc with a type-c usb (and detected by this one). I tried to turn off the pc or the gopro and something else similiar but i had no results. Is there maybe another way to connect it to the pc? Or you know how to solve? Thanks a lot

Highlighted
GoPro
Posts: 6,097

Re: QUICK FOR WINDOWS DOESN'T RECOGNISE MY HERO4BLACK

Hi @noblecreek54781,

 

Please make sure that your camera is turned on before you connect it to your computer.

Another thing you can do is to reformat your SD card using an SD card adapter and your computer. 

 

After that insert the SD card to your camera and then check if it will now be recognized.

 

 

Regards,

-Jay