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Tourist
Posts: 10

Re: Problem with thumbnails and create mode

The fix for me was to work with support to delete the thumbnails file in the gopro app directory and let the application rebuild all the the thumbnails. 

Sightseer
Posts: 2

Re: Problem with thumbnails and create mode

Allright,

 

Care to share that solution? Took a look at the folder but can't seem to find any file related to thumbnails...

Tourist
Posts: 10

Re: Problem with thumbnails and create mode

Sorry, had to dig through some history to find it.

 

1. Close Quik and all GoPro related software

 

2. Navigate to:

Macintosh HD\Users\<username>\Library\ApplicationSupport\com.GoPro.goproapp.GoProMediaService\Databases\

 

3 .Delete the file media.db

 

4. Open Quick, go to Settings and rescan your media folders. 

 

Thumbnails should appear once again. 

 

Side note: if you receive any errors during the rescan, apparently there is no log file you can view to see what videos did NOT import. Customer Support's solution was to try and reimport every video in my GoPro folder and see which one doesn't work. Thanks for that.