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Tourist
Posts: 3

:Problem with quick on windows 10

i have updated today the quick programm on my windows but after the install the programm couldn't run!i' ve tried everything said in the site but nothing changed!hope the app developing team of gopro will make a new update to fix that bug soon!

GoPro
Posts: 4,106

Re: :Problem with quick on windows 10

 

Hi @nikosfountas,

 

Sorry to that you're having an issue running the software. 

 

May I know the specs of your computer?

Especially the graphics card and processor. 

 

Thanks,

-Jay 

Tourist
Posts: 3

Re: :Problem with quick on windows 10

cpu: i5-9600k

gpu: asus arez amd rx580 8gb

Sightseer
Posts: 2

Re: :Problem with quick on windows 10

nikofountas, same thing happened to me.  I have been a GoPro user for 5 years and have never had a problem with the software running on my computer.  I called the Support line yesterday evening and after sending over my computer specs: they tell me that my computer is not powerful enough.... its a Surface Pro 4 with an i7 processor and 16GB of RAM!  I use it for all my Adobe Photoshop editing and never have a problem.... I have read many posts just like yours, it seems that it is an issue with the software update and how it handles the video files.  Hopefully they come out with a patch for the software... very frustrating.

Tourist
Posts: 3

Re: :Problem with quick on windows 10

@ripley21 mine pc is a custom made desktop for gaming!so it's to powerful!let's hope to update a new patch soon!

Sightseer
Posts: 2

Re: :Problem with quick on windows 10

I hope so! There are MANY people with our same issue... so it is definitely not our hardware. Software issue!