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Tourist
Posts: 1

Problem with editing or review

I have downloaded Gopro Quik and uploaded video footage from my Gopro7 Black. When I try to edit or review the selected footage, the app is not responding in any form.

My Laptop is a HP Probook 450

GoPro
Posts: 2,471

Re: Problem with editing or review

@stephenh413, by any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance: 

  • Right click the Quik desktop icon. 

  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards) 

  • Select Integrated graphics 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

 

Let me know how it goes.