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Tourist
Posts: 2
Accepted Solution

Problem with GoPro Quick Windows App

Hi! 

I`ve got a problem with uploading my photos and videos from my Hero5 black to the App.

The App can`t find my camera, when connected ( I followed all the instructions). 

Does anyone know what the problem could be?

 

Thanks in advance!


Accepted Solutions
GoPro
Posts: 7,104

Re: Problem with GoPro Quick Windows App

Hello @bluejump80454

 

Thank you for going through recommended steps. See if Quik will recognize your GoPro media by inserting the SD card directly to the computer through an SD card adapter. It will also help to manually update the camera, (if not done yet) to ensure that there are no errors associated with the current installation. After the manual update, see if the computer will already recognize the camera. 

 

In the meantime, you can explore the use of Quik for mobile  or Splice for iOS for your edits. This is a free mobile app that you can download to your mobile device. This article discusses on compatible devices for the mobile apps. 

Should you prefer to use your computer though, Hub member @danielr15 has shared a list of free editing apps that you can try. You can view the information here . 

 

Feel free to post back for any other concerns or questions. 

Best regards, 
Marius

 

 

View solution in original post


All Replies
GoPro
Posts: 7,645

Re: Problem with GoPro Quick Windows App

 

Hi @bluejump80454

 

Sorry about the issue you are experiencing.Have you tried using a different port or cable?

Do you have the latest version of the app?

Kindly go over the steps listed on this article to get the issue addressed.

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Problem with GoPro Quick Windows App

Hallo @aragon1006

Danke für deine Antwort und Entschuldigung für meine späte Antwort.
Ich habe verschiedene Kabel probiert, sowie USB Adapter, nichts davon hat funktioniert...
Die Windows Quick App habe ich deinstalliert und neu heruntergeladen (die neueste Version). Dabei habe ich auch darauf geachtet, dass mein Laptop auf dem neusten Stand ist. Auch das Herausnehmen der Speicherkarte und des Akkus haben nichts geholfen.
Die App erkennt nachwievor die Kamera nicht.
Ich bin mittlerweile schon etwas verzweifelt und hoffe auf eine Lösung oder eine andere (kostenlose) App, mit der ich meine Videos und Fotos bearbeiten kann.

Vielen Dank im Voraus!
GoPro
Posts: 7,104

Re: Problem with GoPro Quick Windows App

Hello @bluejump80454

 

Thank you for going through recommended steps. See if Quik will recognize your GoPro media by inserting the SD card directly to the computer through an SD card adapter. It will also help to manually update the camera, (if not done yet) to ensure that there are no errors associated with the current installation. After the manual update, see if the computer will already recognize the camera. 

 

In the meantime, you can explore the use of Quik for mobile  or Splice for iOS for your edits. This is a free mobile app that you can download to your mobile device. This article discusses on compatible devices for the mobile apps. 

Should you prefer to use your computer though, Hub member @danielr15 has shared a list of free editing apps that you can try. You can view the information here . 

 

Feel free to post back for any other concerns or questions. 

Best regards, 
Marius