09-02-2018 08:54 AM - edited 09-02-2018 08:54 AM
I can't have the little picture of my videos on quik. See screeshot below :
When I take some videos to make a creation I've got this :
I can't select my video to put my marks... can someone help me ?
09-02-2018 09:34 AM
Thank you for reaching out. Is this the first time that you are getting such black thumbnails on your GoPro media? Which camera model are you using? If you haven't already, try uninstalling and re-installing the app to ensure that you ave the latest version? How do the thumbnails appear when you access them through your computer's file explorer window?
Try re-scanning the folder (import folder) where the GoPro photos and videos are located and see if it clears out the issue. Let us know how it goes.