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Sightseer
Posts: 2

Problem gopro quik for desktop.

[ Edited ]

Hello guys,

 

I can't have the little picture of my videos on quik. See screeshot below :

 

 

quik.png

 

 

When I take some videos to make a creation I've got this : 

 

 

quik2.png

 

I can't select my video to put my marks... can someone help me ? 

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GoPro
Posts: 15,490

Re: Problem gopro quik for desktop.

Hello @mafiou

 

Thank you for reaching out. Is this the first time that you are getting such black thumbnails on your GoPro media? Which camera  model are you using? If you haven't already, try uninstalling and re-installing the app to ensure that you ave the latest version? How do the thumbnails appear when you access them through your computer's file explorer window? 

 

Try re-scanning the folder (import folder) where the GoPro photos and videos are located and see if it clears out the issue. Let us know how it goes.  

 

Thanks, 
Marius

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Sightseer
Posts: 2

Re: Problem gopro quik for desktop.

I already have reinstall the app.

I have those blakc thumbnails since the beggining

 

The thumbnails appear like that :

 

quik3.png