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Sightseer
Posts: 2

Player flickering

[ New ]

When I try to edit my 360 video in the player, my monitor goes black then turns back on everytime I click any buttons for editing. I am also unable to simply click and drag to quickly find a frame in the video, it flickers everytime I move through the timeline.

 

My PC is more than adequate for editing and updated drivers.

 

CPU: Ryzen 9 3950x

GPU: EVGA 3080

Ram: 64 GB 

GoPro
Posts: 30,743

Re: Player flickering

[ New ]

Hi @epicriver333

 

What version is the app on?

Can you please try the steps on https://community.gopro.com/t5/en/How-to-Resolve-GoPro-Player-Crashing-Issues/ta-p/549038 ?

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Player flickering

[ New ]
Thanks for the reply.

The PC is up to date. Not sure if I did not convey it correctly or if this was just an attempt, but to clarify, the application is NOT crashing. It goes black, then turns back on, then goes black the next time I click, then back on, etc.

I tried the suggestions, still unresolved
GoPro
Posts: 30,743

Re: Player flickering

[ New ]

Hi @epicriver333

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej