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Tourist
Posts: 5

Playback with red screen

I use MacOS 10.13.6, but the playback window like this. How to fixed this problem? 

 

WX20180924-092616.png
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GoPro
Posts: 12,402

Re: Playback with red screen

Hello @redpike3351

 

Do you get the same screen when you play the video on the camera and on other players, or is it only when you play it in Quik that it looks red?

If it is only in Quik, it is highly likely that the graphics cards on your computer are not updated. 

If its still will not work even after the cards are determined to be updated, our Support here https://gopro.com/help/ContactUs maybe able to help. 

 

Best regards, 
Marius

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Tourist
Posts: 5

Re: Playback with red screen

My laptop is MacBook Pro (Retina, 13-inch, Mid 2014) , I upgrade newest MacOS system . I don't know what is mean to updated graphics cards, I google this problem ,but any Windows user can update graphics cards drive to solve this problem , the Mac user still can not solve.

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GoPro
Posts: 15,101

Re: Playback with red screen

 

Hi @redpike3351

 

For Mac, graphics driver is part of the operating system. You can only upgrade by upgrading to a newer version of the operating system.

Have you tried uninstalling and reinstalling the application?

If it's still the same, we recommend calling our Support Team to have this checked further.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

 

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Tourist
Posts: 5

Re: Playback with red screen

I was update MacBook to 10.14 MacOS Mojave , the Quik was updata to 2.7.0.874 , it is still red.

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GoPro
Posts: 15,101

Re: Playback with red screen

 

Thanks for getting back to us @redpike3351

It will be best to contact our Support Team to get this issue checked further.

I will also have this raised to the team in charge.

 

Thanks!

Ej