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Sightseer
Posts: 1
Accepted Solution

Plantage de GoPro Quick lors du lancement d'une vidéo

Bonjour,

Quand je lance Quick version 2.7.0.945, le logiciel se lance très bien.

Je peux ouvrir des photos, mais lorsque je lance une vidéo, le logiciel ne fait plus rien et dans le gestionnaire des tâches, je vois marqué pas de réponse.

Ce logiciel n'a jamais fonctionné sur mon PC.

J'ai fais tout ce qui était marqué en cas de plantage :

https://fr.gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch

 

Mon PC est un All in One Asus avec :

Windows 10 Famille 1903

I7-7700T 2.9Ghz

8Go RAM

Intel Graphique 630

Nvidia GeForce 940MX

Ecran 27'' Full HD

 

Je ne sais pas quoi faire.

 

Vidéos prise sur GoPro 5 en 4K 30i/s

 

Si vous pouviez m'aider.

 

Merci

 

 

 


Accepted Solutions
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GoPro
Posts: 4,639

Re: Plantage de GoPro Quick lors du lancement d'une vidéo

@titange, sorry for the delayed response. By any chance, do you have multiple graphics cards installed on your computer? Please follow the steps below in order to resolve the issue in this instance: 

  • Right-click the Quik desktop icon. 

  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards) 

  • Select Integrated graphics 

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  

View solution in original post


All Replies
Highlighted
GoPro
Posts: 4,639

Re: Plantage de GoPro Quick lors du lancement d'une vidéo

@titange, sorry for the delayed response. By any chance, do you have multiple graphics cards installed on your computer? Please follow the steps below in order to resolve the issue in this instance: 

  • Right-click the Quik desktop icon. 

  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards) 

  • Select Integrated graphics 

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.