Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Hiker
Posts: 11

Photo won't display in Quik software

[ New ]

Photo display in ablum mode, but won't display in full mode. Version 2.7.0.945

GoPro
Posts: 25,194

Re: Photo won't display in Quik software

[ New ]

Hi @tinkertron

 

Does the same happen for videos?

Are you able to view the file using other applications?

 

Thanks!

Ej

 

 

 

 

Hiker
Posts: 11

Re: Photo won't display in Quik software

[ New ]

Correct, just the photos won't come through. videos play fine. I am able to view photos in other application such as Windows 10 Photo Viewer.

GoPro
Posts: 25,194

Re: Photo won't display in Quik software

[ New ]

Hi @tinkertron

 

This is odd.

Are all photos affected? Or just the recently uploaded files?

If you have older photos, kindly check if you observe the same.

 

What SD card are you using?

How was the initial transfer made, did you have the camera plugged in or did you use an SD card adapter?

 

Thanks!

Ej

 

 

Hiker
Posts: 11

Re: Photo won't display in Quik software

[ New ]

I have used 2 64GB, one being Samsung EVO and the other is a SanDisk, both were ejects and placed in a USB card reader and transfer over to my backup HDD WD harddrive. They appear fine on PC, but will not display in the Quik software. As mention before Videos play just fine.

 

Hiker
Posts: 11

Re: Photo won't display in Quik software

[ New ]

https://streamable.com/9i7up8 screen recording video, provided to see what I am seeing.

Hiker
Posts: 11

Re: Photo won't display in Quik software

[ New ]

@aragon1006 have you seen the video I uploaded?

 

What do you think could be causing this issue?

GoPro
Posts: 25,194

Re: Photo won't display in Quik software

[ New ]

Thank you for the screen recording. @tinkertron

I have just tried it again and was not able to replicate the issue.

 

When did you notice that the photos are no longer pulling up correctly?

Do you remember any changes on the computer that may have caused this?

 

 

Regards,

Ej