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Tourist
Posts: 3
Accepted Solution

Phone not compatible

I have just opened my Hero 7 Black. Do I need to have the App as my phone say's it's not compatible. All I want to do is drive around a video stuff then download from the SD card to my laptop. Can I do this without any App on my phone. The Gopro goes back if I need to now buy a new phone to run the thing. Just a yes or no whether I have to have a phone/App to run the Gopro.


Accepted Solutions
GoPro
Posts: 6,202

Re: Phone not compatible

Hello @reddive72525. You do not need a phone to be able to record a video with the HERO7 Black camera, and download the footage to your laptop. The camera maybe telling you to update through the GoPro App but this update could be done manually using a computer and an SD card adapter.  There are guides below depending on your computer's OS.

Please try this. On your camera, go to Preferences, then About, then Camera Info, then check the Version Number. If your camera does not show 1.70, there is a need to update it. There are steps below to guide you through the process: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is charged to at least 50% and that the SD card is formatted prior to the update process. We hope this helps . 

View solution in original post


All Replies
GoPro
Posts: 6,202

Re: Phone not compatible

Hello @reddive72525. You do not need a phone to be able to record a video with the HERO7 Black camera, and download the footage to your laptop. The camera maybe telling you to update through the GoPro App but this update could be done manually using a computer and an SD card adapter.  There are guides below depending on your computer's OS.

Please try this. On your camera, go to Preferences, then About, then Camera Info, then check the Version Number. If your camera does not show 1.70, there is a need to update it. There are steps below to guide you through the process: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is charged to at least 50% and that the SD card is formatted prior to the update process. We hope this helps . 

Tourist
Posts: 3

Re: Phone not compatible

Thank you. 

Tourist
Posts: 3

Download to PC

Hello again,

 

I have just started using my Gopro doing a few practice videos to and from work. I can playback the entire video on the GoPro however once dowloaded to the PC, the whole video is broken up into 2 or more samller videos. How can I make sure the entire video dowloads as one? These practice videos are approximately 15 minutes each, The first one dowloaded to 3 smaller ones, the later ones are 2. Any suggestions would be appreciated. 

GoPro
Posts: 5,947

Re: Download to PC

Hi @reddive72525

 

This is due to file chaptering.

Check out https://gopro.com/help/articles/question_answer/GoPro-Camera-File-Chaptering-Information for reference.

 

Thanks!

Ej