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Tourist
Posts: 4
Accepted Solution

Paying for a service that is not provided.

So, let me just say something...GoPro, this is how big name companies like yours start to lose customers, and obviously more importantly to you, money. I've been paying for GoPro Plus since March or April of this year. I enjoyed the option of uploading to the cloud while away form my computer. BUT...when i got back from my trip it's been collecting dust and now that another trip is in the work for me, i plan to use my GoPro...along with the GoPro Plus which i have been paying for since i subscribed! Here's the thing...i don't have access to it anymore...I cannot view my pictures or videos anymore, it looks like that you've cancelled my subscription without taking my credit card out of your back pocket. Fix this problem, or give me my money back. I was excited when i purchased my first GoPro...now...i don't know what to think.

 

8/10 product rating

4/10 application(s) rating

1/10 customer service

 

PS: Attempts at posting this message: IIII

I'm being told the the label, "GoPro PLUS" is not availble here" ?????? C'MON GOPRO

 

 

get with it.

proof.jpg

Accepted Solutions
GoPro
Posts: 7,117

Re: Paying for a service that is not provided.

Glad to hear back from you, @goza2509. Thank you for the additional information that you provided. Our Support team here https://gopro.com/help/ContactUs will be able to help with verifying status of your account and walk you through steps to access your media. You can reach the team through phone or chat. Thanks!

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All Replies
GoPro
Posts: 7,117

Re: Paying for a service that is not provided.

Hello @goza2509

 

Sorry to hear about the trouble. The picture that you posted obviously indicates that you are subscribed to the service. What happens when you select Manage or OK?

 

I am not able to pull up a record of your subscription using the email account that you are using in the Hub. If you have used a different email address and/or account name, you can send me a private message so I can look into it. You can hover over over my profile picture to the left of this message and select Send Message. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Paying for a service that is not provided.

@mariustanya

I don’t use any other email for GoPro, just the one. The only thing the Manage section shows is my subscription to PLUS and renewal date. All the issues are on your end. I cannot do anything from here. I hope you didn’t lose my pictures or videos.
GoPro
Posts: 7,117

Re: Paying for a service that is not provided.

Glad to hear back from you, @goza2509. Thank you for the additional information that you provided. Our Support team here https://gopro.com/help/ContactUs will be able to help with verifying status of your account and walk you through steps to access your media. You can reach the team through phone or chat. Thanks!