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Sightseer
Posts: 3
Accepted Solution

PC doesnt connect Hero8

[ Edited ]

Hello.

My Quik app for Windows10 doesnt connect my Hero8 with My PC. 

Windows show me my camera in USB Devices. 

Hero8.jpg

But my old HeroSession working good with this PC.

 

Quik.jpg

Accepted Solutions
Highlighted
GoPro
Posts: 14,133

Re: PC doesnt connect Hero8

Hi @simplestan

 

You need to launch Quik for desktop to be able to copy the files.

When connecting the camera to your computer, kindly check if you get the "USB connected" status.
If this does not show up, your files will not be recognized by Quik.
Try using a different cable or a different port.

 

Let us know how it goes.

 

Thanks!
Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,133

Re: PC doesnt connect Hero8

Hi @simplestan

 

You need to launch Quik for desktop to be able to copy the files.

When connecting the camera to your computer, kindly check if you get the "USB connected" status.
If this does not show up, your files will not be recognized by Quik.
Try using a different cable or a different port.

 

Let us know how it goes.

 

Thanks!
Ej

 

 

Highlighted
Sightseer
Posts: 3

Re: PC doesnt connect Hero8

Hi.
I have “usb connected” status and it still doesnt work.
My cables and USB ports is fine.
Highlighted
Tourist
Posts: 1

Re: PC doesnt connect Hero8

I have the same problem

 

with the app on the phone everything works well, but the desktop version does not see the camera

 

windows 10 pro

GoPro Quik 2.7.0.945

 

usb cable is OK

 

 

 

 

 

Highlighted
GoPro
Posts: 14,133

Re: PC doesnt connect Hero8

Hello @simplestan @sviatoslav38525

 

Kindly try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

Also, are you using a custom built computer?

 

Thanks!
Ej

Highlighted
Tourist
Posts: 4

Re: PC doesnt connect Hero8

I have the same problem. If somebody know the solution please let me know.

Highlighted
Tourist
Posts: 2

Re: PC doesnt connect Hero8

Saludos, 

Presentando el mismo problema por aquí..., solo funcionó la primera vez que lo probé de resto, no ha sido posible. . El firmware esta recién actualizado. Windows 10, GoPro Quik 2.7.0.945

 

Alguna pronta solución se les agradece.

Highlighted
GoPro
Posts: 11,544

Re: PC doesnt connect Hero8

Hello @nobleflame74844 and @jbaena. Does your computer recognize the camera or the media when the SD card is inserted directly to the computer via an SD card adapter? Thanks!