09-15-2019 03:38 PM
I get home and now I am trying to finish the upload to the cloud so I can review all my footage but it still will not upload 2/3rds of my footage off the device. The gopro support was time consuming and completely unhelpful.
I have a hero 6 black and a samsung s9+ phone up to date OS. I have uninstalled and reinstalled the gopro app on my phone, reconnected the camera multiple times on multiple wifi. If it tries to upload or I hit manual upload it runs the whole deal for a brief amount of time and then says upload complete with no change in what was uploaded.
09-15-2019 10:15 PM
Hello @vitalmesa40408. Which media are you uploading - photos, videos, or both? Do you notice which media gets uploaded without interruption? Were you getting any particular error message?
This article describes different methods of uploading media to the cloud. Based on your description of the issue, you were either uploading via GoPro app, or manually. Could the issue be due to long videos where chaptering may be involved? If yes, try uploading using Quik for desktop, or directly using via auto upload with the camera as a hub. Let us know how it works out.
09-16-2019 05:54 PM
09-24-2019 03:23 PM
Thank you for the reply, @vitalmesa40408. The connection between the camera and the server could be interrupted while uploading. Try manually uploading the files through gopro.com. To do this, insert the SD card to your computer using an SD card adapter. The files need not be saved on your computer. Then, login to your GoPro Plus account through plus.gopro.com . Once in, select Add Media (see upper-right portion of the page). Then you choose media from those on the SD card.