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Tourist
Posts: 2

On Export of reframed 360 video getting failed.

[ New ]

I imported 360 video and extracting a reframed edit from it. on export irrespective of any settings of video getting error. Tried by sending to queue or direct export creates a video of 1KB and 0 length. Can you help me in this issue as what is the cause?

Gopro_Error.png
GoPro
Posts: 24,484

Re: On Export of reframed 360 video getting failed.

[ New ]

Hi @prajwalk53182

 

What version of the app are you using?

Please make sure that the file path does not have any non-English characters.
It will also help if you can check if your computer has enough storage.
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: On Export of reframed 360 video getting failed.

[ New ]

Hi @aragon1006 ,

 

The app version in my computer is 1.1.2.387 and i do have enough space for export. the path where i was storing was in D:/ drive directly still no luck.

 

Thanks,

P

GoPro
Posts: 24,484

Re: On Export of reframed 360 video getting failed.

[ New ]

Thanks! @prajwalk53182

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Regards,

Ej