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Tourist
Posts: 2

None of my 360 footage will display in the GoPro Player

[ New ]

Whenever I try to view 360 footage in the GoPro player for mac (as well as my iPad and iPhone when viewing media off the camera) none of the video shows up.  I can hit play and hear the audio and scrub through that, but no image shows up.  LRV files confirm video is present and all of these applications have worked for me in the past, but now none of them are working and all have the same issue.  This also goes for old files I know have worked previously, they will no longer display on any of my devices running GoPro player or Quik.

Screen Shot 2021-07-28 at 10.45.50 AM.png
GoPro
Posts: 28,787

Re: None of my 360 footage will display in the GoPro Player

[ New ]

Hi @livelyoasi6030

 

Are you able to play the files on the camera?

Do you observe the same with regular videos?

 

Thanks!

Ej

Tourist
Posts: 2

Re: None of my 360 footage will display in the GoPro Player

[ New ]

The files do play on the camera, and this only occurs with the .360 video files.

GoPro
Posts: 28,787

Re: None of my 360 footage will display in the GoPro Player

[ New ]

Hi @livelyoasi6030

 

How are the files copied to your computer?

Try using an SD card, save the files to your computer then open the files via GoPro Player.

 

Also, we have recently released an update for the GoPro Quik app.

Make sure to restart your phone before testing it again.

 

Let us know how it goes.

 

Thanks!

Ej