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Hiker
Posts: 15

No windows editing software for GoPro MAX? Serious??!?

[ New ]

Bought the MAX, sweet...

Recorded a bunch of movies, looking forward to edit the 360 videos on my windows laptop.

But NO editing software for windows available? Only Apple crap? How the **** can this be true?

Read the other posts about this, and all the yadayada about windows etc.

Then wait with the release of the camera until you have the software available. There is no excuse for this.

Is it possible to get a full refund, I cant use this camera until editing software for windows is available.

If not, can you provide me with a Premiere license until the release of your own software?

Any other suggestions?

 

/Rasmus

 


Accepted Solutions
GoPro
Posts: 20,789

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hello @loyalmesa23238. GoPro Player for Windows is currently in development. We are still awaiting updates from the team. You may want to explore programs that can be used to view and edit your 360 footage from the MAX. A user shares about it here

 

If you have a compatible mobile device, you can use the GoPro app to render/edit your 360 media. The steps will guide you through reframing with the app. 

View solution in original post

GoPro
Posts: 29,783

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hi @loyalstorm82168 @mrechi40

 

We appreciate the feedback. Our team is in very active development of the GoPro Player for Windows.
If you haven't yet, sign up to be part of our FB group so you can participate in the testing and have access to the latest build/version of the Player. 

Please refer to https://www.facebook.com/groups/658475918284901/

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 20,789

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hello @loyalmesa23238. GoPro Player for Windows is currently in development. We are still awaiting updates from the team. You may want to explore programs that can be used to view and edit your 360 footage from the MAX. A user shares about it here

 

If you have a compatible mobile device, you can use the GoPro app to render/edit your 360 media. The steps will guide you through reframing with the app. 

Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]
You dont need an update from them. You need a release date for your software.
So far I used way to much money on an almost useless brick.
I dont want to edit on a mobile device, how about making it possible to edit the videos on the device that is available to 99% of your customers instead. Hint: Windows?
Im actually serious about the refund, as it is mostly useless to me without Windows editing possible. Where can I get it?

/Rasmus
GoPro
Posts: 20,789

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

It will depend on where you bought the camera. If you purchased it directly from GoPro, our Support team will be able to process a refund for you. To proceed, you can visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

"It will depend on where you bought the camera. If you purchased it directly from GoPro..."

 

I didnt...

Then what do I do? Its a little too late for me to find out that your software development is a year behind your harware development...

Will you still make a refund?

 

/Rasmus

GoPro
Posts: 20,789

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

We are only able to refund products purchased directly from GoPro.com and within 30 days of receiving your order. 

Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

So what you are telling me is that im stuck with a useless expensive piece of hardware I just bought? Gee Thanks.

I own a fair share of GoPro products. And support has been downhill from the first Hero I bought. And the MAX will be the absolutely last I will ever buy with the GoPro brand on it if the Windows GoPro Player is in development much longer. It has been 5 months already since the GoPro Max was released. Is it going to take another 5 months or what? Any estimate on the release date?

A product is never better than the support you get on it.

 

From the GoPro MAX exporter support page:

 

"GoPro VR Player
GoPro VR Player is a great option for viewing 360 video and photos while we continue to develop GoPro Player on Windows.

Download GoPro VR Player for Windows 10(64-bit)"

 

Hey, but at least you are letting MAX buyers use a piece of discontinued software until your GoPro player is ready. Thumbs down for that.

That way we are actually able to view the videos we record on our pc's in 4k. But hey, who wants 5.6k anyways...

 

/Rasmus

 

 

GoPro
Posts: 29,783

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hello @loyalmesa23238

 

You may use 3rd party applications for editing your converted .360 files.

You can also edit 360 files via the GoPro App. See 360 Media Support in the GoPro App for reference.

 

We hear your concerns and can assure you that we're working continuously on of all our products and applications.. Apologies for any inconvenience in the meantime.

 

 

Thanks!

Ej

Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]
Relying on 3. party software when releasing your own hardware, Wow... This is like the worst decision in the history of bad decisions.
On top of it all, you invite me to a survey on this hub. It must have been too bad or too honest, because when I finished it, it came up with an error, and did not submit my answers. Heh funny
Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Attention windows users:

 

If you are planning on buying a GoPro MAX you need to know this before you buy:

 

-There is NO 360 editing software available from GoPro for the windows platform. GoPro rely on third party software for windows users for now. Since the release of the MAX they claim they have been working very hard to be able to release the GoPro Player for windows. I personally doubt it, its already been 5 months since the release of the MAX and still no GoPro Player for windows. My guess is that the GoPro Player for windows release date will be closer to a GoPro MAX 2 release than the GoPro MAX release date...

 

-The GoPro Exporter (wich is actually available for windows) can only export in 4k in playable windows formats (h.264 and HVEC) and only 5.6k in CineForm (.mov) No player available to windows user.

 

-GoPros only offer to windows users is their own discontinued GoPro VR Player to play 360 videos on windows (no editing) and then sit down and wait for them to finish The GoPro Player for windows. This VR Player can of course only play 4k exported videos not the 5.6k CineForm videos.

 

-If you are a windows user who bought the GoPro MAX already, my advice is, hurry up and get your money back if possible. Otherwise youre stuck with an overpriced paperweight until they release the GoPro Player for windows. Or you could edit your 360 videos on your mobile device.

 

-GoPro only refund purchaces done via GoPro.com within 14 days.

 

Please correct me if im wrong so I do not spread misinformation.

 

PS. I personally have a GoPro MAX for sale if anyone is interested. I have never felt so scr**** in my entire life.

 

/Rasmus

 

 

 

Tourist
Posts: 2

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

I have been in your same situation since December and I am very embittered, I have tried various editing software including insta 360, magix and da vinci but everyone, some more and less have problems of export, editing and final production.
Some short videos I managed to edit from the app for android (Huawei P30 PRO) but some longer videos the app freezes at 99% of the export, I then tried with an ipad mini 5 and editing is impossible, everything goes to shots.
Android app: unripe
IOS app: unripe
Windows program: non-existent
MacOS only? F U C K GoPro

Sorry for my english, i'm italian.

Hiker
Posts: 15

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

@loyalstorm82168 wrote:

I have been in your same situation since December and I am very embittered, I have tried various editing software including insta 360, magix and da vinci but everyone, some more and less have problems of export, editing and final production.
Some short videos I managed to edit from the app for android (Huawei P30 PRO) but some longer videos the app freezes at 99% of the export, I then tried with an ipad mini 5 and editing is impossible, everything goes to shots.
Android app: unripe
IOS app: unripe
Windows program: non-existent
MacOS only? F U C K GoPro

Sorry for my english, i'm italian.


Wow, sad...

GoPro. Be a hero.

More like

GoPro. Be a GOOFBALL.

Sightseer
Posts: 3

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

no software for any gopro camera ? I used to have quick and studio installed but have come to reinstall them, irogincally because the phone app is so frustratingly garbage in terms of connecting to the camera and so utterly slow at downloading the videos. at least I could also plus the thing into my PC and just transfer the vids in seconds instead and get on with it. 

 

Come to find the software and just get pushed to the stupid broken phone app page ??!??!!1?!?! wtf ? 

 

with all these rubbish Im seriously considering just not bothering with gopro in future upgrades and find an alternative company. 

Nomad
Posts: 65

Re: No windows editing software for GoPro MAX? Serious??!?

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Did anybody get and install and use the beta version (which seems to be available via facebook)?

 

If yes, what is your result so far?

what works / what does not function?

 

ps...I dont have facebook myself so I am not able to tell.........

 

 

GoPro
Posts: 20,789

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hello, @jongotham76. The Quik for desktop app can be downloaded from https://community.gopro.com/t5/en/GoPro-legacy-software/ta-p/595533 . You may also explore other programs that can be used to view and edit your GoPro footage. 

Tourist
Posts: 2

Re: No windows editing software for GoPro MAX? Serious??!?

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Quik is for hero 7 , 8... not for Max Smiley Frustrated

Hiker
Posts: 29

Re: No windows editing software for GoPro MAX? Serious??!?

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Estoy en la misma situación y estoy muy indignado y enfadado y estoy desconfiando de gopro.

Soy usuario de windows y no hay programa oficial de edición de video. Existe gopro exporter que no es un editor, únicamente transforma los videos para editarlos con otras aplicaciones y transforma los videos mal!!!!!! En la app gopro de android visualizo bien el video enviado desde la cámara pero si lo transformo en windows el video se transforma mal y estropea la. Imagen del video.

La app gopro para android no funciona en xiaomi redmi note 8 pro. No se pueden editar videos, ni guardar, ni exportar.

Estoy con una cámara 360 de 500 euros con software nefasto e inexistente ( dependiendo deplataforma)

Seguro que gopro para apple funciona genial.

Estoy muy furioso.

Los usuarios de windows queremos aplicación oficial ya, aunque sea aplicación versión beta.

La. aplicación quik no sirve para gopro max. Yo quiero editar y procesar videos en 3d.
Hiker
Posts: 29

Re: No windows editing software for GoPro MAX? Serious??!?

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Quiero editar videos en 360 quería decir. Escribí en 3d por error
GoPro
Posts: 29,783

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]

Hi @loyalstorm82168 @mrechi40

 

We appreciate the feedback. Our team is in very active development of the GoPro Player for Windows.
If you haven't yet, sign up to be part of our FB group so you can participate in the testing and have access to the latest build/version of the Player. 

Please refer to https://www.facebook.com/groups/658475918284901/

 

Thanks!

Ej

Hiker
Posts: 29

Re: No windows editing software for GoPro MAX? Serious??!?

[ New ]
Muchas gracias. Acabo de descargarlo, instalarlo, editado y exportado un video y funciona. Me habeis alegrado el dia. Gracias
Sightseer
Posts: 2

Re: No windows editing software for GoPro MAX? Serious??!?

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Me siento estafado, muy estafado... tanto dinero a la basura...

Sightseer
Posts: 2

Re: No windows editing software for GoPro MAX? Serious??!?

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ESTAFA! Me siento como si me hubieran robado 530 euros.

Tourist
Posts: 11

Re: No windows editing software for GoPro MAX? Serious??!?

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I am currently using the latest release of the GoPro Player beta. It is working very well on windows 10 I am very happy with it. I am now able to load .360 files directly into the player to edit and reframe them. Not having to use the MAX exporter anymore has saved me a lot of time. I can't stitch clips together with the player but there and plenty of free programs that can do this so it's not an issue. I get a few arctifacts occassionally but not enough to worry about. 

 

I am happy and grateful to be able to use my MAX to it's full potential but I haven't forgotten the frustrating and expensive journey to get there. 

 

GoPro this all could have been avoided if you had simpy done the right thing by your customers in the first place.

 

GoPro player download link

https://install.appcenter.ms/orgs/sw-team-devops-rimo/apps/gopro-player-for-windows-beta/distributio...