01-14-2017 05:55 AM
I've recently bought a Gopro hero 4 black (which I am very happy with). I imported all my videos into gopro studio and was able to veiw, trim and convert all the footage without issue. However, when I go into stage 2 editing, the videos are completly blank. If I drag these videos into the timeline and press play, I get the sound and one, sometimes two frames of the video at a seemingly random points in the clip. This obviously makes it impossible for me to edit the clips together or do anything with my footage.
I've done all the usual stuff, system requirements, reinstalling the program, ensuring the correct compatability mode is set, all graphics drivers up to date etc. But nothing seems to work. Please help!! I have attatched screen shots of stage 1 and 2 below.
Thank you in advance,
01-14-2017 04:44 PM
@Anonymous - It looks like you may have an issue with converting the videos at the end of Step 1. The video that carries over to Step 2 doesn't show a preview image/thumbnail.
Our Support team an help troubleshoot these issues with you. They're at https://gopro.com/help/PKBContactus.
01-20-2017 08:37 AM
I actually can see the videos after conversion, but it won't playback either.
I have the latest quick time, video drivers are up to date.
Uninstalled quick and re-installed it, still no playback.
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Memory: 16384MB RAM
DirectX Version: DirectX 12
Card name: NVIDIA GeForce GTX 1060 6GB
01-20-2017 09:16 AM
Managed to fix the blank video issue with help from GoPro (I was saving my converted files to the root of my hard drive, I just made a temporary conversion file on my desktop and made that the destination folder for the converted files)
However....now when I add the videos to the timeline I seem to be having the same issues as above. It plays through the first clip and about a frame of the second before freezing. When I drag back to the begining, it only plays the first frame. I can still skip through everything frame by frame and I can also fast forward through all of it as well, but normal playback just won't work :(
I'll keep trying whatever solutions GoPro send me and update here if anything works.