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Reply
Tourist
Posts: 3

No upload is working, also as plus member

Hallo... i am now in Spain and have some videos I really need to upload... but since 3 weeks if I want upload videos with Quik, it load up until 50% and then no more... I wait 3hours for upload but still 50%... the video sice is is 480 mb... because that now I activate GoPro plus in hope it will work after that... but still same... so I load video on my laptop and try to load up the video from PC... now it load up 2,5 hours it I still think it work... but in end I get message that my video is not uploaded... total I try many ways and different videos, but it doesn’t work anymore... what can I do? I don’t understand what the problem is... I am now in Spain and try to upload 4 different videos for view days and nothing work... only time use a lot with no reason... only wait, wait, wait, wait and in end no happy end... pls help me!
GoPro
Posts: 10,213

Re: No upload is working, also as plus member

Hi @maphibro

 

Have you tried signing in and out of your Plus account?

You may also try using a different network.

 

It can take quite a while to upload through Quik for Desktop, especially if you are uploading a large number of files to the cloud. For example, the initial sync with the cloud or a large upload could take hours, depending on how much content is being moved. After the first sync, we recommend importing consistently to Quik for Desktop to lessen the wait time. 

 

 

Thanks!

Ej

 

 

Explorer
Posts: 12,079

Re: No upload is working, also as plus member

You can log into the GoPro.com website and upload directly this way. Another, and much faster way to upload is through a mobile device and the GoPro mobile app.
Tourist
Posts: 3

Betreff: No upload is working, also as plus member

@aragon1006 yes I try different networks... but until tomorrow I am in Spain... I will try again in Germany... I only want upload 1 single movie with under 500 mb.. but need over 2 hours and finally not uploaded... we will se what happen in Germany...
Tourist
Posts: 3

Betreff: No upload is working, also as plus member

@danielr15 yes I try with Mobil app too... but there is also no function... it load until 50% fast and later no longer uploading until I cancel transfer after 2,3,4 or 5 hours... it stand still at 50%... today I uninstalled the app and reinstalled... after video upload work... I was happy and want upload 2. Video... but not work again... delete app again to try... but still not work... I think something wrong... don’t know... :(