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Reply
Hiker
Posts: 6

No Windows Media Player

Looks like the problems I have been having with DashWare also apply to Quik for Desktop!

 

It appears both these applications have a dependency on the Windows Media Player software,

which for some reason I am unable to install in Windows 10...making both of them unusable

 

I can manuallly copy the files from the camera and view them with a variety of media players

but not with the software supplied to support the new camera which I find disappointing...

 

Chris

GoPro
Posts: 10,156

Re: No Windows Media Player

Hi @thorfinn

 

To clarify, is your camera not being detected?

Are you getting an error when playing HERO7 files?

 

You may try other applications mentioned on Programs to View and Edit Videos

 

Here are some links that may come handy:

How to Import Camera Files to a Computer - Windows 10

Camera is Not Recognized on Quik for desktop - Windows

HEVC Explained

 

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 6

Re: No Windows Media Player

My Hero 7 is being detected by Windows - and I can manually copy files from it. I can also connect to it with Quik for Desktop and copy files from it.

 

I can play these files with (for instance) with VLC and several other video players, but not Quik for Desktop - I have tried to uninstall this several times and every time I reinstall it I get a message that I do not have Windows Media Player installed and it might not work correctly (which it doesn't)

 

I have tried to install Windows Media Player following the guidance/instructions on the Microsoft website and although the installation does not show any errors, the Windows Media Player is not installed anywhere.

 

I can edit my photos/videos with other software but I wanted to add gauges to my videos, which I used to do (using DashWare) on my GoPro 3+ videos - and DashWare doesn't display videos from my Hero 7 either!

 

I use Windows 10 64bit, patched up to date, and have the latest video card drivers. I am sure the hardware is not an issue as the videos play perfectly with VLC - if I had to guess I would say the issue is the dependency on Windows Media Player, not much good if you are a Hero 7 owner and don't use Windows!

 

Chris

 

Changing from a Hero 3+ to a Hero 7 is starting to feel like a backward step, not a positive experience so far!

 

Chris

 

GoPro
Posts: 3,053

Re: No Windows Media Player

@thorfinn, thanks for the info provided. What's the resolution settings used for the videos (e.g. 4K 60FPS, 1080P 240FPS, etc.)?

Hiker
Posts: 6

Re: No Windows Media Player

The videos I have are 1080 60fps?

 

The good news (for me) is that I have finally managed to resolve the problem...

 

The Microsoft solution was to go to 'Settings | Apps | Manage optional features' 

add MediaPlayer and select 'Install' This did not work - although there were no

errors and it was marked 'Installed' nothing appeared on any menu and Quik for

Desktop still displayed a dialog saying it was not installed.

 

I finally managed to install it using a (PowerShell) command prompt running as the 

administrator using a utility called DISM (Deployment Image Servicing and Management 

Tool)

 

Running 'dism /Online /Get-Features' reports:

Feature Name : WindowsMediaPlayer

State : Disabled

 

But then running 'dism /Online /Enable-Feature /FeatureName:WindowsMediaPlayer /All'

Returns:

Deployment Image Servicing and Management tool
Version: 10.0.17046.1000

Image Version: 10.0.17046.1000

Enabling feature(s)
[==========================100.0%==========================]

 

and the link to the Media Player then appeared under 'Windows Accessories' and Quik

for Desktop (and DashWare!) finally display the videos

 

I thiink it is a bad idea to have a dependency like this to another piece of software that

may or may not be installed (it is not installed by default in Windows 10 any more!) and 

when the install instructions (from Microsoft) may not necessarily work...

 

I hope the above information will save anyone else the hours of frustration I had getting this

to work.

 

I still think DashWare as a tool to add gauges to your videos is a far superior piece of software

and hope GoPro continue to support and develop this?

 

Chris