Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 2

No Video, only Audio

[ New ]

 

I'm having a problem with Quik on my Mac.

 

I've downloaded the files with no problems from the camera to my hard drive. They all open fine in other programs but in Quik only the audio plays.

 

I've tried uninstalling Quik and reinstalling it but it hasn't solved the problem.

 

I also often get a message saying not all the files can be imported, so I try again and they all import the 2nd or 3rd time.

 

If you could let me know how to solve this problem that would be great! 

 

Kind Regards

 

Stephen


Accepted Solutions
GoPro
Posts: 27,009

Re: No Video, only Audio

[ New ]

 

 

We appreciate you getting back to us @stevejacko87

 

The best path forward is to contact our Support Team and get this issue isolated further.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Regards!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 27,009

Re: No Video, only Audio

[ New ]

 

Hi @stevejacko87

 

I am sorry for any troubles caused. What is the version of the application currently installed?

What camera are you using? Please ensure that the camera is also up to date.

 

Also, please ensure that the computer meets the minimum system requirements.

 

Thanks,

Ej

 

 

Tourist
Posts: 2

Re: No Video, only Audio

[ New ]

Thanks for your reply.

 

I'm currently using Version 2.6.2.770.

 

The Camera is Hero4 Silver and it says its upto date version 5.00.

 

The system is more than capable. It was working fine last week when I last used it.

 

Cheers

 

Steve

GoPro
Posts: 27,009

Re: No Video, only Audio

[ New ]

 

 

We appreciate you getting back to us @stevejacko87

 

The best path forward is to contact our Support Team and get this issue isolated further.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Regards!

Ej