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Tourist
Posts: 2

No Video in quick desktop

Captura de Pantalla 2019-06-02 a la(s) 23.28.58.pngNo se muestra la imagen en la pantalla de reproduccion 

Tengo una Mac Air 

1,8 GHz Intel Core i5

8 GB 1600 MHz DDR3

Intel HD Graphics 6000 1536 MB

GoPro
Posts: 10,106

Re: No Video in quick desktop

Hi @hersans

 

Does this happen to one video file only or all of the files?

When on MEDIA/ VIEW mode, does the file play fine?

 

What iOS version is your Mac on? Make sure it's up to date.

Also, please check the Quik for Desktop version number.

 

Thanks!
Ej

Tourist
Posts: 2

Re: No Video in quick desktop

It happens with all video file from the Gopro import, the IOS is up to date (06/19) the Quick version is also the last available at your website, and I have Gopro Hero 7 Black, what means that I have the lastest hardware and software and your more expensive product, and doesn't work 😢😤
GoPro
Posts: 3,046

Re: No Video in quick desktop

@hersans, please ensure that the graphics card driver is updated to the latest version as well. What's the macOS installed? Kindly go over the minimum system requirements for Quik for Desktop. It may also be helpful to uninstall and reinstall the app.

Sightseer
Posts: 1

Re: No Video in quick desktop

Same problem as everyone else !   Removed and reinstalled program.  New Hero 7 black camera.  2015 updated Macbook Pro meeting app. specs.   Read all the forums with same issue. 

 

Really frustrated to say it mildly, wasted over two hours so far!  

 

GOPRO this should not be this complicated.  Feel like ditching this whole system and spreading the word.  So far USELESS WASTE OF TIME !   AND WORSE YET, hundreds of complaints GOPRO do you care?  THEN FIX IT !!!!!!   OR goodbye! 

GoPro
Posts: 8,150

Re: No Video in quick desktop

Hello @lenalamo. Sorry to hear about the trouble. If performing the recommended troubleshootings steps does not resolve the issue, the next step would be to engage our Support team. This way, they will be able to assist you with additional steps to fix. You may reach the team through https://gopro.com/help/ContactUs . 

Sightseer
Posts: 1

Re: No Video in quick desktop

Hello,

 

@gopro: I just ***** bought a new desktop over 1000EURO, with all the needs to run go pro... We bought the GOPRO 7 BLACK....

And now the programme doesn"t even work? This is ***** shamefull!!!! Troubleshooting isn't working... nothing works....

 

I imported the files, then I "push create" and the programme stops working...

 

It's shamefull that you have troubleshooting files on your website, instead FIX the problems... :s 

 

 

Highlighted
GoPro
Posts: 10,106

Re: No Video in quick desktop

Hi @jessev88243

 

Please reach out to our Support Team to check on this further,

They are available by phone or chat through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej