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Tourist
Posts: 3
Accepted Solution

No Video in Mac Quik desktop app

Sound works but no video on playback. Please help!

 

MacBook Pro (15-inch 2017)

3.1 GHz Intel Core I7

16 GB 2133 MHz LPDDR3

Radeon Pro 560 4 GB

Intel HD Graphics 630 1636 MB

macOS High Sierra 10.13.3


Accepted Solutions
Tourist
Posts: 9

Re: No Video in Mac Quik desktop app

I had this same problem for quite a while (since last summer) with my 2-year-old macbook pro and had been doing everything suggested by the support hub representatives.  After uninstalling, reinstalling Quik with "the latest" version, several times with no improvement, the rep suggested also uninstalling GoPro Studio along with Quick, prior to , downloading and reinstalling Quik.   However, he advised that I needed to see if I still had the installation files for Studio because he said something about them no longer having a Studio-only download available or something like that.  In any case, I did have the installaiton files for Studio so tried what he suggested, uninstalling Studio and Quik, then reinstalling only Quik --- I did so but it still didn't work, but the recommendation to check to see if I had the Studio download file made me think to check to see if I had the Quik installation files from a version I had dowloaded prior to January of 2017 which worked fine in January of last year.   I happened to find a download from December 2016 that I assumed was for the version that worked in January 2017 so I installed Quik from the download and it worked!     What surprised me was that I had told the support rep(s) that Quik had worked in January of 2017 but apparently no one investigated what had changed from the version that worked (from prior to Jan 17) and the newer versions that had been installed but failed to work.   I informed the rep that the version from December '16 worked; he then sent me a link for a download for a slightly newer version and this version also works!

Here is the link I was given:   https://www.dropbox.com/s/qyq0mkz9avedlvb/Quik-MacInstaller-2.1.0.5429.dmg?dl=0     the password to access the file is:  123gpgpgp

 

Hope it works for everyone else having the same issue with their Macbooks!

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All Replies
Tourist
Posts: 3

Re: No Video in Mac Quik desktop app

The no-video on playback issue also occurs when trying to view converted clips in GoPro Studio (Step 2). Exporting from Studio creates a video file that plays normally (sound AND video).

Tourist
Posts: 7

Re: No Video in Mac Quik desktop app

hello - I have the same issue. 

 

Tourist
Posts: 9

Re: No Video in Mac Quik desktop app

I had this same problem for quite a while (since last summer) with my 2-year-old macbook pro and had been doing everything suggested by the support hub representatives.  After uninstalling, reinstalling Quik with "the latest" version, several times with no improvement, the rep suggested also uninstalling GoPro Studio along with Quick, prior to , downloading and reinstalling Quik.   However, he advised that I needed to see if I still had the installation files for Studio because he said something about them no longer having a Studio-only download available or something like that.  In any case, I did have the installaiton files for Studio so tried what he suggested, uninstalling Studio and Quik, then reinstalling only Quik --- I did so but it still didn't work, but the recommendation to check to see if I had the Studio download file made me think to check to see if I had the Quik installation files from a version I had dowloaded prior to January of 2017 which worked fine in January of last year.   I happened to find a download from December 2016 that I assumed was for the version that worked in January 2017 so I installed Quik from the download and it worked!     What surprised me was that I had told the support rep(s) that Quik had worked in January of 2017 but apparently no one investigated what had changed from the version that worked (from prior to Jan 17) and the newer versions that had been installed but failed to work.   I informed the rep that the version from December '16 worked; he then sent me a link for a download for a slightly newer version and this version also works!

Here is the link I was given:   https://www.dropbox.com/s/qyq0mkz9avedlvb/Quik-MacInstaller-2.1.0.5429.dmg?dl=0     the password to access the file is:  123gpgpgp

 

Hope it works for everyone else having the same issue with their Macbooks!

Tourist
Posts: 7

Re: No Video in Mac Quik desktop app

Hello @walterw14165 !  For many month I had to accept the issue with video playback. Even the trouble shooting with service didnt help. Ok I have learned how to clear up the library... I want to say a big thank you for posting the link. For me the older version works fine. Video playback is back:) (I am using a Mac book Pro 2015, everything on latest updates)

 

Ok I have to see now if the following parts are working too (that are important to me):

- importing files

- creating quik videos

 

I am happy to have the studio software back, that comes along with your download link:) That software isn´t beautiful..but it is doing a good job. Like many others I like to work with it.

Cannot say how happy I am! 

 

Do you recommend to give it an update? the software asks for it. I will NOT touch that button;-)

 

Arne W.

Tourist
Posts: 9

Re: No Video in Mac Quik desktop app

I would definitely NOT install updates as I'm about as close to 100% certain as one can get that doing so would install the latest version which has not worked for the past several versions!

 

Tourist
Posts: 3

Re: No Video in Mac Quik desktop app

I hope the software people are monitoring this and a remedy is in the works.

GoPro
Posts: 10,065

Re: No Video in Mac Quik desktop app

Hi everyone!

 

We appreciate the feedback you have provided. Rest assured that we are committed in the continuous improvement of our products and applications.

 

Please continue to check our website for more updates.

 

 

Thanks!

EJ