Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-39421%22%20slang%3D%22en-US%22%3ENo%20Premium%20Support%20with%20GoPro%20Plus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-39421%22%20slang%3D%22en-US%22%3E%3CP%3EOne%20of%20the%20benefits%20I%20signed%20up%20to%20GoPro%20Plus%20for%20was%20Premium%20Support%20-%20but%20now%20I've%20been%20told%20I%20don't%20get%20this%20unless%20I%20sign%20up%20for%20GoPro%20Care%20ASWELL!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETwo%20GoPro%20support%20staff%20have%20told%20me%20this%20on%20the%20phone%20and%20I'm%20very%20angry%20that%20nothing%20in%20the%20details%20of%20GoPro%20Plus%20makes%20this%20clear.%20It's%20irresponsible%20on%20GoPro's%20part%20to%20mislead%20their%20customers%20in%20this%20way.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20else%20come%20up%20against%20this%20situation%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-39421%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42546%22%20slang%3D%22en-US%22%3ERe%3A%20No%20Premium%20Support%20with%20GoPro%20Plus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42546%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20PLUS%20subscribers%20do%20get%20premium%20support.%20It's%20similar%20to%20GoPro%20Care%20except%20GoPro%20PLUS%20subscribers%20don't%20get%20the%20replacement%20services%20that%20Care%20customers%20are%20covered%20for.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-52328%22%20slang%3D%22en-US%22%3ERe%3A%20No%20Premium%20Support%20with%20GoPro%20Plus%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-52328%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20I%20can%20piggy%20back%20on%20this%2C%20does%20anyone%20know%20how%20we%20get%20the%20Premium%20supprt%3F%20I'm%20a%20Plus%20subscriber%20and%20I've%20been%20trying%20to%20get%20an%20actual%20human%20being%20for%20about%20an%20hour%20and%20a%20half%20and%20I'm%20still%20on%20hold...%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

No Premium Support with GoPro Plus?

One of the benefits I signed up to GoPro Plus for was Premium Support - but now I've been told I don't get this unless I sign up for GoPro Care ASWELL!

 

Two GoPro support staff have told me this on the phone and I'm very angry that nothing in the details of GoPro Plus makes this clear. It's irresponsible on GoPro's part to mislead their customers in this way.

 

Has anyone else come up against this situation?

GoPro Community Manager
Posts: 5,853

Re: No Premium Support with GoPro Plus?

GoPro PLUS subscribers do get premium support. It's similar to GoPro Care except GoPro PLUS subscribers don't get the replacement services that Care customers are covered for.

Highlighted
Sightseer
Posts: 4

Re: No Premium Support with GoPro Plus?

If I can piggy back on this, does anyone know how we get the Premium supprt? I'm a Plus subscriber and I've been trying to get an actual human being for about an hour and a half and I'm still on hold...