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Hiker
Posts: 10

No GPS data in gopro quik

[ New ]
Hello! Where is customer service? Where can I write a ticket?
The main reason to buy gopro 8 hero black was the GPS data, and it does NOT work! Is this some joke? You don't have enough time to fix GoPro Quik? Are you working on this? Maybe I choosed wrong???
Hiker
Posts: 12

Re: No GPS data in gopro quik

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Hello,

You can write directly to customer service at https://gopro.com/help/ContactUs.

 

Also, in order to get GPS data in Quik I believe you need to:

- Make sure you haven't deleted any .GPX files from your SD card. These contain your GPS data.

- Make sure you have GPS enabled while you are recording, and make sure the camera has actually obtained a signal.

- What have you tried to do in the Quik app? You have to select that you want it to be displayed to be able to see it.

 

I have a Hero5 and that's how it works for my camera. I'm assuming it's basically the same for Hero8.

 

Let me know if you have any questions. Hope this helps!

Nomad
Posts: 1,121

Re: No GPS data in gopro quik

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I'm not aware of any GoPro model containing .GPX files with GPS data, what happens is that the Hero8 GPS data is not compatible with Quik for Windows or macOS.

 

There are some alternative software options that allow to edit video + telemetry here: https://community.gopro.com/t5/GoPro-Telemetry-GPS-overlays/GoPro-Telemetry-Resources-software/gpm-p...

 

Or you can modify your files with this tool I created to make them compatible: https://youtu.be/nY4LfVFViT0

GoPro GPS not working? Enable the gauges overlay with the GPS Quick Fix tool: https://goprotelemetryextractor.com/gopro-gps-not-working-hero8-quikTelemetry E...
Hiker
Posts: 10

Re: No GPS data in gopro quik

[ New ]
Don't get me wrong. I know about 3rd parties solutions, but I payed full price for gopro and it should work without paying extra money for someone else. I checked my videos on gopro app on android and there all is working. So why it doesn't work in windows app? Why is taking so long to fix this?
Hiker
Posts: 18

Re: No GPS data in gopro quik

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This is extremely frustrating. My GoPro 7 works fine. But no GPS data on GoPro 8 when I use Desktop Quik. Shame on GoPro for not fixing this. 

Hiker
Posts: 18

Re: No GPS data in gopro quik

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Exaclty. I'm wondering why I even updated. Telemetry data like speed, path, and G-force is the only reason I use GoPro.

Sightseer
Posts: 1

Re: No GPS data in gopro quik

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Same issue here - just got a GoPro Hero 8 this for a trip and I`ve spent countless hours in the last few reading forums and workarounds for the camera...everytime I fix something, another issue appears. I got to the Desktop app because of a hundred other issues I had with mobile app, and now this.

 

Extremely frustrating, even more so reading reports of over a year ago of the SAME ISSUE.

Tourist
Posts: 3

Re: No GPS data in gopro quik

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And for me also the same issue here.

I had a Garmin Virb Ultra and, to my regret, I switched to the Hero 8. Regret because GPS overlay worked perfect and easy with Garmin and it doesn't work with the Hero 8. Been busy with it for hours and days...

Will Garmin finally come up with a definitive and simple solution???

Nomad
Posts: 1,121

Re: No GPS data in gopro quik

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@ruuddeckers Just in case you didn't know, you can export the data in the GoPro files to use it in Garmin's Virb Edit software with this tool: https://goprotelemetryextractor.com/free/

Tourist
Posts: 3

Re: No GPS data in gopro quik

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Sorry, I mean when will GOPRO (not Garmin) finally come with a definitive and simpel solution??

Tourist
Posts: 3

Re: No GPS data in gopro quik

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Thank you for your tip, but i think it is GOPRO's job to ensure a properly working software program. And otherwise make the problem clear on the website and give clear instructions to resolve this for the moment. But maybe I have overlooked something?

Nomad
Posts: 1,121

Re: No GPS data in gopro quik

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No, you haven't overlooked. The problem is not solved on GoPro's end. I just point to the alternatives, some of which I created myself.