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Tourist
Posts: 2
Accepted Solution

No GPS Data w/ Hero 5 Black

I'm using the latest version of Quik 2.3.0.6256 and it tells me my GPS was not on so I can't turn of the gauges.

I know I have turned on the GPS on my Hero5.

Any suggestions?

Thanks

 


Accepted Solutions
Tourist
Posts: 2

Re: No GPS Data w/ Hero 5 Black

This happened back in Feb and March when I went skiing. I didn't check every video but the ones I looked at indicated my GPS was off. Then over the weekend, I took a quick video while I was riding outside and I got an error my GPS was off again. I can see the 'white' GPS logo on the camera even when I was inside the house so I'm pretty sure the GPS signal was strong enough. There was another thread where another person recorded the Hero5 with the GPS icon on and putting it on his computer where the program said there's no GPS data. He sent in the file and I saw someone opening the same file and it showed the GPS gauges could be enabled in a video.

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All Replies
GoPro Community Manager
Posts: 5,862

Re: No GPS Data w/ Hero 5 Black

@williamn51 - It's possible the camera didn't get a strong GPS signal before you started recording. Please test it by making sure the GPS icon on the screen is lit white (not gray) and see if the gauges work on that clip.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: No GPS Data w/ Hero 5 Black

This happened back in Feb and March when I went skiing. I didn't check every video but the ones I looked at indicated my GPS was off. Then over the weekend, I took a quick video while I was riding outside and I got an error my GPS was off again. I can see the 'white' GPS logo on the camera even when I was inside the house so I'm pretty sure the GPS signal was strong enough. There was another thread where another person recorded the Hero5 with the GPS icon on and putting it on his computer where the program said there's no GPS data. He sent in the file and I saw someone opening the same file and it showed the GPS gauges could be enabled in a video.

GoPro Community Manager
Posts: 5,862

Re: No GPS Data w/ Hero 5 Black

Sorry, not sure what's happening, but our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

Tourist
Posts: 3

Re: No GPS Data w/ Hero 5 Black

I am havinging a similar issue with the GPS. My gauges come on, but jump way out of wack. Extreme high and low speed showing when my actual speed is fairly constant. G-force and map all over the place too.

https://youtu.be/waMqv6ASTqk

Video shows just how poor the new GoPRo Hero 5 works. I have spent over 10 hours this week trying to get through to customer service no such luck. Worst company to deal with.
Sightseer
Posts: 1

Re: No GPS Data w/ Hero 5 Black

My speedometer icon in quick is greyed. I'm also using a GoPro hero 5 black. When I click on it it says to use a GoPro with gps. I did. And it was on and locked solid. Please help. Whole reason I bought it.